OS Deployment Computer Renaming
When I image a computer in OS deployer and it joins to the domain using a domain admin account credential, I can't seem to change the computer name once it joins the domain with other domain admin accounts get access denied. Trying to see if anyone has
Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]
Heavy Disk Usage with EventLog Analyzer and Elasticsearch
We're trying attempting to optimizing our diskspace usage on our Server that we've installed the EventLog Analyzer app on. We would like to know if there's any way for us to shrink the indices per Elasticesearch and as well as the Archive.
Sharepoint Storage
Hi there, Does anyone know of a good report in Sharepoint Manager Plus that would help me find out what sites have been growing faster than others? We seem to be losing 100GB of storage space every week or so.
Dashboards - Lock Chart Types
Is there a way to stop technicians altering the chart type on shared Dashboards, so that they are all working from the same view. I have investigated the role settings etc, but cannot see anything that relates to edit rights etc.
Desktop Central Needs Dark Mode
Hello, I'm hoping that I'm not the only one who has noticed the amount of eye strain from looking at these very bright dashboards. It would be very nice for Desktop Central to have a dark mode! Thank you, Jesse C.
Enable Dynamic Groups in MDM
Hi MDM Team, Consider a case where you are working on exemptions to for macOS devices, like enable iCloud, deploy profiles based on application installation ex: PPPC for devices only Zoom installed. In this case there is no need to deploy PPPC to all
SharePoint Manager Plus build 4508 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can now
Invitation to try the Key Manager Plus Cloud – Beta access now open
Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage
REST API add IP Group "REST_API_NOT_ALLOWED"
Good day, I've tested NetFlow Analyzer with build number 12.8.579. I'm trying to add a IP Group through the API. According to the API documentation it's possible, but when I try I get the below error message. {'error': {'message': 'This API is used by
Reports - Access to Dashboard (Missing)
The option when saving a report to allow Access to Dashboard no longer seems to be available on any new reports. Any idea why. I am the system admin, to have full rights.
Browser Security Stuck on "Yet to enable" for some Windows laptops
I'm trying to enable the Browser Security addon in a small test environment while we evaluate the Endpoint Central platform for on-prem usage and for 1 system its reporting "Enabled", but for a few Windows laptops its just stuck on "Yet to enable" even
The value is written to HKEY_Current_User, but Desktop Central writes to HKLM?
The values are supposed to be written to HKEY_CURRENT_USER, but Desktop Central (11.4.2528.26) is writing to HKLM? I created a new package, WinSCP6.5.5.exe, for distribution. This time with registry values. Unfortunately, these values didn't end up in
Use the Self Service Portal (SSP) to Install latest Endpoint Central Agent
We recently had an issue following the upgrade of our on prem Endpoint Central (EC) server whereby the newest agent failed to install. This left a small number of our devices outside the scope of EC, however the SSP was still working. Is it possible to
Is it possible to exclude certain devices from reporting
We have devices that we want to have in Endpoint Central (EC) but they are our 'recovery' laptops in case of incident. We patch these every few months, but they are turned off the rest of the time. They frequently appear on our patching reports which
Lack of users on auto assign workstations
Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens
Show lines crossing in Request Workflow
In the new Request workflow there isn't a visual indicator to track where lines are crossing. In Change Workflow they are visible
Device Enrollment (android)
Hello, all! I try to enroll first android device like fully management device. I start from scratch, tup 6 times by screen, when appears QR-Code scanner, i scan generated QR-code. I try to enroll two different device (oppo 14 and xiaomi redmi 9), but
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
Exchange Reporter Plus build 5800 is out now
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
our user creation and modification templates have lost their 365 tab
We recently updated to 8030 and now all our templates are missing the 365 tab where we can assign licenses and azure group membership. When I check the Microsoft 365 tab from the main menu, I get the notice that I need to "click here to configure". When
Sync user to other domain orchistration
I see ADManager includes an Orchestration template function to Sync user to other domain. I am interested in Syncing user attributes from One PROD domain to another DEV domain to keep the user base the same. I see the configuration of this function to
ADManager Server Version Rollback with Snapshot
Has anyone ever rolled back to a previous version of ADM with a (Nutanix in my case) server snapshot before? safe?
Post Messages in Microsoft Teams(WorkFlows) chat using Webhooks
I am currently using ADManager Plus (Build 8033) and trying to configure a Webhook template to send notifications to an MS Teams channel via Teams Workflow(Power Automate Workflows). The Problem: I have a valid Power Automate URL that includes several
ZohoBooks and SDP MSP sync issues
Hi, For some reason the worklogs sync quit working with Zoho books. I have already re-created the SelfClient and updated all the required fields in the other integration section. I have also restarted the application, however the worklogs are not syncing
Asset Audit (Technician-Conducted Audit and User Self-Audit) in ServiceDesk Plus OnPremise
Hello Team ServiceDesk Plus OnPremise, SDP Cloud includes a feature called Asset Audit that enables audit windows to verify the existence of asset information: Technician-Conducted Audit and User Self-Audit. This is the official information from SDP Cloud:
Endpoint Central sending a lot of Date !
Hi, We are experiencing an issue with ManageEngine Endpoint Central in our environment. Endpoint Central is connected to several Distribution Servers (DS), with bandwidth throttling configured at 16 Kbps. However, every morning when client computers are
Can I have a read only account for credential
Greetings. I would like to know, if I can have a user with minimum privilege to query AD objects? For security reasons, I definitely won't want to explicitly add an account with high privilege such as domain admin, in the domain credential tab. Any assistance
SDP Cloud - Why no 'User' concept?
Unless ive missed it, there seems to be no easy way to find a users assets? Yes, you can open a previous ticket - and then link to assets. but thats a rather long way around. (As is the reporting) Is there no view where the user is core (central) - and
Report on multi-lookup custom fields
Greetings, I have noticed there is no possible way to report on custom field types "Multi-Lookup". I have common use cases for end users raising tickets with CMDB lookup fields for "Applications" for example. This data is important and crucial for reporting
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Convert Change Request to Project
We would like the ability to convert a Change Request to a Project. Often items are submitted into change management but are part of a project. It would be easier to convert the submitted change to a project vs copying all the information from the change
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
Change Template
Would like the ability to add task templates to specific stages in a Change. We are on SDPlus on prem.
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