Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Migrating Custom associations
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Current Helpdesk ID : 1
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3702
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3702
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3765
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3766
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3767
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3737
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3768
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3714
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3769
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3770
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3771
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3772
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3773
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3719
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3774
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3775
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3717
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3776
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3723
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3777
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3778
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3719
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3779
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3780
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3781
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3718
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3782
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3783
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3784
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [SEVERE] : migrateCustomAssociations failed
19.12.2025 10:48:46 [SYSERR] [INFO] : java.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because "relationShipRow" is null
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil.migrateCustomAssociations(CommonMigrationUtil.java:3682)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInvokeMethods(SDPostProcessor.java:211)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInstallPatch(SDPostProcessor.java:76)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.installPatch(SDPostProcessor.java:48)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.persistence.DefaultPostProcessor.install(DefaultPostProcessor.java:1473)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/java.lang.reflect.Method.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1887)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1664)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:572)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:248)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/java.lang.Thread.run(Unknown Source)
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Helpdesk ID reset done
19.12.2025 10:48:46 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [SEVERE] : Problem during installation of patchjava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because "relationShipRow" is null
at com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil.migrateCustomAssociations(CommonMigrationUtil.java:3682)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInvokeMethods(SDPostProcessor.java:211)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInstallPatch(SDPostProcessor.java:76)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.installPatch(SDPostProcessor.java:48)
at com.adventnet.persistence.DefaultPostProcessor.install(DefaultPostProcessor.java:1473)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1887)
at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1664)
at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:572)
at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:248)
at java.base/java.lang.Thread.run(Unknown Source)
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Migrating Custom associations
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Current Helpdesk ID : 1
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3702
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3702
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3765
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3766
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3767
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3737
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3768
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3714
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3769
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3721
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3770
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3771
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3772
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3773
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3719
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3774
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3775
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3725
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3717
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3776
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3723
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3777
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3713
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3778
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3728
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3719
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3779
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3780
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3781
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3729
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3718
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3782
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3726
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3783
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : source entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : destination entity id : 3727
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Adding udf feature to entity 3784
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [SEVERE] : migrateCustomAssociations failed
19.12.2025 10:48:46 [SYSERR] [INFO] : java.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because "relationShipRow" is null
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil.migrateCustomAssociations(CommonMigrationUtil.java:3682)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInvokeMethods(SDPostProcessor.java:211)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInstallPatch(SDPostProcessor.java:76)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.installPatch(SDPostProcessor.java:48)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.persistence.DefaultPostProcessor.install(DefaultPostProcessor.java:1473)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/java.lang.reflect.Method.invoke(Unknown Source)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1887)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1664)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:572)
19.12.2025 10:48:46 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:248)
19.12.2025 10:48:46 [SYSERR] [INFO] : at java.base/java.lang.Thread.run(Unknown Source)
19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : Helpdesk ID reset done
19.12.2025 10:48:46 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [SEVERE] : Problem during installation of patchjava.lang.NullPointerException: Cannot invoke "com.adventnet.persistence.Row.getLong(String)" because "relationShipRow" is null
at com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil.migrateCustomAssociations(CommonMigrationUtil.java:3682)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInvokeMethods(SDPostProcessor.java:211)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.postInstallPatch(SDPostProcessor.java:76)
at com.adventnet.servicedesk.updatemgr.util.SDPostProcessor.installPatch(SDPostProcessor.java:48)
at com.adventnet.persistence.DefaultPostProcessor.install(DefaultPostProcessor.java:1473)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.adventnet.tools.update.installer.Unzipper.contextPostInstallation(Unzipper.java:1887)
at com.adventnet.tools.update.installer.Unzipper.invokePostInstallationClasses(Unzipper.java:1664)
at com.adventnet.tools.update.installer.ApplyPatch.installPatch(ApplyPatch.java:572)
at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:248)
at java.base/java.lang.Thread.run(Unknown Source)
Topic Participants
Alex
Dinesh Bhaskaran
Botir Umarov