[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
Deletion of registered numbers
Hello, The saved phone numbers on my devices are being deleted at certain intervals. Contacts that are saved to my phonebook disappear periodically. The issue occurs on all of my devices — it is not limited to a specific number or a specific device. Is
Barcode assigned to Asset - Asset Explorer
In Asset Explorer - how can I delete barcode numbers already assigned to the asset? Is it possible?
Need older installer for 115260011
Hi, We had a server failure and I need the installer for 115260011 to do a restore. Where can I find the older installers? Thanks, Matt
[Secure USB] Exclude devices
Hello, I would like to know what format of Vendor ID I should use in a Secure USB exclusion, whether I should use only the PID (Example: 17EF) or whether I should use “VID_17EF”. In addition, I would like to know how to remove an item from the list, as
Automatic Task Progress Calculation Based on Worklog Time
Dear Support Team, We are currently using ManageEngine ServiceDesk Plus and would like to implement an automatic calculation for request progress based on logged work hours. Our requirement is as follows: When a Task is created, an Estimated Effort is
[Free e-book] Revolutionize enterprise service desks with agentic AI
Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
DbCorrupted,Hence backup cannot be scheduled.
Hello. After updating to version 15100, I am unable to create backups. Neither using the backUpData.sh script nor using scheduled backups via the interface. The following message appears in the ~ManageEngine/ServiceDesk/logs/sps/pgsql/dailypgbackup0.txt
Move request to 2nd instance automatically when closed
Hi, Is there a way or a workflow I can set up to create a request in a 2nd instance after it is resolved in instance 1. What I want. Request is logged using specific template. When this is resolved - It is closed in Instance 1. This in turn kicks off
Threats & Patches--> Patches--? Missing Systems
If i have 2 pc with same missing patch status how can i install the patch only to the one pc for testing without setting approve, for testing? thanks
[Free training] Simplify Microsoft DDI with OpUtils
Greetings from ManageEngine! Join our free OpUtils training session to learn practical strategies and best practices for managing your IP infrastructure with ease. This session will walk you through efficient ways to handle IP addresses, Microsoft DHCP
15.2 Build 15240 : Where did worklog.json go?
Hello - I recently upgraded to the latest version, but no longer see worklog.json where it used to be. Did this change and where can I find it? I have custom login you enabled for me that is no longer working. Used to be here : ManageEngine\ServiceD
Unused Additional Fields
Good day, It seems I have reached the limit of additional fields you can add in Service Desk Cloud. Is there any way I can run a report to see which additional fields is not in use or assigned to any templates, or any other way that does not involve checking
Updating 92082 to 10003
I've just tried updating to the 10003 build but have received the following error each time, rollback was successful so no problems at the moment but just wanted to make you aware of the problem. From the last lines of: C:\ManageEngine\DesktopCentralMSP_Server\logs\updatemanagerlog0.txt Nov 18, 2016 1:19:56 PM [com.adventnet.framework.patchupdate.PPMInitialChecker] [WARNING] : End of PPMInitialChecker.revert()........... Nov 18, 2016 1:19:56 PM [com.adventnet.tools.update.installer.RevertPatch]
Extract reportees of a manager
Hi team, can we get the reportees list of an manager who is working under him. we would like to achieve through admanager plus api. any help appreciated.
Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
No downloads with Malware Protection enabled
Hello, when "Malware Protection" is enabled, I can no longer download anything with Firefox or Vivaldi. The temporary download files cannot be renamed, and the download fails!
Change Management - Setting the risk based on risk Matrix
Hi, I am new to Manage Engine Service Desk and have been asked to configure a Change Template which sets the change risk, based on the answers to a series of questions - see below. Can this be done in Field and Form rules using Custom Script? If so where
Permissions settings - service request template
Team, is there any chance that we can prevent existing technicians to see certain request templates and requests that are created under those service request templates? For example, I just created new onboarding service request template - I want to limit
Endpoint Central Threats&Patches Compliance Targets confusion
I have created a custom group (Admin-Custom Group) that uses "Matches OSType = 'Server'" to pick all servers from my inventory. This shows that it found all my 11 pilot servers. I then use this under Threats&Patches, Compliance, Map and Audit Targets
wawml
Automated patch deployment including superseded patches?
Hello, I am observing the above behavior that shows superseded patches like "2025-11 Cumulative Update for Windows 11 Version 24H2" being offered even though 2025-12 and 2026-01 are also offered in the very same APD, is there an explanation for this?
[SDF- 84957] How to hide/exclude default instance for some users
Is it possible to exclude some users from the default instance called IT helpdesk, or to hide this instance for some users? Because I want to create some new instances, assign several users to them, and they should use only the content which is offered
How Can I Migrate data from OST to PST file format?
I want to know the way of migration of OST to PST file format. if you have any genuine process then please guide me.
smb creation template: some simplification wanted
Hello, we want to create shared mailboxes using own templates. We are familiar with the process, but the following challenges have arisen: 1. The template only asks for the display name. How is the process to create nicknames and mailaddresses without
Endpoint Central 11.5.2600.16: A new Hydra?
After installing update 11.5.2600.16 (due to the DEX issue), Malware Protection cannot be properly disabled! This add-on also keeps reactivating itself, even without a server restart!
list of All accounts and contracts
Hello, I need to extract the list of All accounts that I have, and add if some accounts have active contracts or didn't have any contract. It is a SQL Query or something else?
[Security Policies] Task Scheduler and Control Panel
Hello, I am testing the Security Policies configuration where I applied some blocks on my computer. The blocks I made are related to hiding some Control Panel applets and disabling Task Scheduler functions (such as creating or deleting tasks), however,
How to get a free Servicedesk MSP Plus License
Hello, I have been trying for three weeks to obtain a free license for 5 Techs Service Desk Plus MSP, as described on the homepage. I filled out the form, wrote several emails to sales@ and support@, and tried to get more information via chat, but unfortunately
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
Log360 Cloud is now available in the UK Data Center
Dear users, We are excited to announce that Log360 Cloud is now available in the UK Data Center, bringing enhanced regional support and compliance capabilities to our customers and partners. With this update, users can: Host log and security data within
How can I use question answers in a custom script? (Service Desk Cloud)
Hello, I recently started working with the servicedesk in our company and wanted to get into custom scripting. How do I find the UDF-Name of a question field (resource field)? I tried using chatgpt and searched online, but those answers didnt help. Kind
additional headers with connection in invokeURL not working
Hi all, I'm currently implementing an extension that makes requests to our service outside of SDP. Due to some internal logic usage, we need to append an extra header. Currently I'm testing on my custom functions. Below is my code snippet: headerMap =
Stop overpaying for Azure Virtual Machines
Hello! Are you running Azure virtual machines (VM) that were sized for peak demand but are now operating far below capacity? And are you unsure which ones can be safely resized without affecting performance? Over time, workloads stabilize. Traffic patterns
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
AD Audit Plus and NAT Communicaton
Has anyone been successful in setting up the NAT configuration between AD Audit Plus and another public facing server? We use Endpoint Central for all our deployments and it uses its own NAT through a secure gateway to communicate to our remote devices.
Message : No installed Python found!
Hello! I have create a request life cycle. Workflow : Executed from Request Life Cycle : Purchase New Asset, Transition : Send for Approval, Rule : SendApprovalScript. The script was working fine before updating the SDP to the version 15.1 Build 15100.
Next Page