Change Management - Setting the risk based on risk Matrix

Change Management - Setting the risk based on risk Matrix

Hi, 

 I am new to Manage Engine Service Desk and have been asked to configure a Change Template which sets the change risk, based on the answers to a series of questions - see below. Can this be done in Field and Form rules using Custom Script?  If so where is the best place to find an example?


Has the change been fully tested in a non-production environment?

Yes

Partial

Not possible

Is there a clear rollback plan to account for failure of the change?

Yes

 

Not possible

Impact of change – single team, whole business unit or whole site / organisation

Single team

Business unit

Whole site or business

Dependencies on the technologies being changed

None

Single application

Multiple

Is the change impacting a Council-wide or customer-facing critical system or service?

No

Internal – Critical

Customer-facing

Is this new technology or enabling a major update of existing technology?

No

Major update

New

Will delaying or not proceeding with the change increase risks?

Treat as an Emergency Change.

 

·        If the change meets any of the criteria shaded red, the change will be considered a High risk. All high-risk changes will require a change manager to be assigned for the change.

·        If the change meets any of the criteria shaded orange, the change will be considered a Medium risk.        

·     Changes not meeting any of the shaded criteria can be considered Low risk.


Thanks