Mobile App & FIDO2
Hi, Is there any plans to support the use of FIDO2 keys via the mobile app? We're just about to roll out around 600 Yubikeys to staff but it leaves the app unuable if that's the only MFA method we're planning to support. Thanks
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Details of Description box must be the values of the Custom Fields in the Service Template Form
Hello, We want to utilize the Service Template form, we customize it, and our goal is to have the values reflected in the Description box, like a summary of what was filled out in the form. When we created a custom fields, as follows FIrst Name = txt_first_name
Alert users when assets are due to expire
Hi, Is there a way either through notifications or workflows to notify users when assets assigned to them are due to expire. I'm aware this can be done to notify technicians, can something similar be done through custom functions? Thanks!
Snow Rider 3D: Immersive Snow Racing with Stunning 3D Graphics
Looking for a quick burst of adrenaline? Then dive into Snow Rider 3D and get ready to shred! This free online game offers a surprisingly addictive and challenging snowboarding experience. No fancy console needed, just your keyboard and a thirst for speed!
tree care
Proper tree care is essential for keeping our environment healthy and communities safe. I found that using tree inventory software made it much easier to track, manage, and maintain all the trees in our care. It really highlighted how technology can help
Contract Management Enhancements!
ServiceDesk Plus has been upgraded for several years and several versions, but the contract management department is still weak, inefficient, and poor. I would like to propose several enhancements to improve the Contract Management module: * Improved
User activity level logging/auditing in opmanager
there is no User activity level logging/auditing available in opmanager which is a big security hole. if somebody made changes you can't investigate who that kulprit was. and the weired thing you can not delegate admins according to infrastructure view mean admin will be admin for all devices like servers, routers, firewall etc.
SDP On Demand: Help Card Display
Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded and make it available to requesters when they create a request, not just for technicians; exactly the same how it
Add or hide additional fields in tasks
Seems like additional fields have recently been added to tasks, which is great! The problem is that these fields show up on every task, regardless of the task template used. I would like to either add an additional field to a specific task, or hide the
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
incident template deletion not synced in the Extension development environment
Hi all, I deleted a template named "v1_riskevent_case_template" in my extension development workspace. (Like I shown in the background of the image below) However, when I tried to published privately, it said "Mark as Deleted Components cannot be published"
Software Deployment 'Check File / Folder' Action
Hi, building various configurations and software deployments and hoping there is a way to reduce some of the load of our devices. Basically I believe that the check file / folder exists action is done after the software / package is downloaded. This seems
Upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Sync Tasks to Office 365 Calendar Tasks in ServiceDesk
Trigger Python Script From Request Workflow
Hi, I have a python script that I need to run at a specific point in the workflow logic, I know that I can trigger Deluge Scripts as a part of the logic, but I don't know if I can do everything the python script does with Deluge, is there any way I can
Mandatory fields in AD Manager
How can I define mandatory fields in AD Manager user creation templates? There is already "First Name" defined as mandatory, how can I define a field as mandatory myself?
Access Denied
We have one Endpoint Central user who occasionally gets an "Access Denied" message on the page while in Endpoint Central. She could be performing a search or clicking on one of the tabs at the top. If she refreshes the screen the page will load or if
Since latest Endpoint Central update enrolling ipads on mdm with apple configurator fails
Since latest Endpoint Central update enrolling iPad on mdm with apple configurator fails
Webex Patches fail
Trying to patch Webex. The following patch should be applied (older patches showing the same error): Patch ID: 356717, Patch Description: WebEx (46.3.0.34324), Patch Name: Webex_46.3.0.34324.msi Error: “Another version of this product is already installed.
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
Feature Request: Add “Revoke Sign-In Sessions” Option for Azure AD Users
Hi Team, We would like to request the addition of a “Revoke Sign-In Sessions” option for Azure AD users within ADManager Plus. This would allow administrators to immediately terminate active sessions for selected users, similar to the existing option
Email command shortcuts
Hi, Is there a way to add aliases or shortcuts for the email commands? Eg. Is it possible to have the command: @@OPERATION=AddRequest@@ have an alias of: @@NEW@@
Technician as SDadmin cannot see the admin menu
Hello, We would like to have your help with this issue please, in fact, we have a new technician who joined Servicedesk Plus, the problem is that we have already assigned a role to the SDadmin technician but the technician does not see the admin menu.
Endpoint Central (on-prem): Active directory description not retrieved nor updated
Greetings, Active directory computer description is not updating on Endpoint central, but updates correctly on SDP. Both solutions are running with AD service accounts and sync schedules/configurations are run with accounts with permissions to read from
MS SQL Database availability
Hi team, We have a particular issue related to the DBs availability. Notice that there is a gap in the availability only from DBs in AppManager: Since the AMDB DB that is the one from Applications Manager is experiencing some ups/downs we want to identify
Data achieving not achieving some tickets in a closed status
Hi, We have recently turned on data achieving in our instances, however some of our completed tickets are not being archived. Example of a ticket that has not archived. example of a ticket that has archived.
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Patch Tuesday Updates: March 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43565 - 2026-03 Security Monthly Quality Rollup for Windows Server 2012 R2 for x64-based Systems (KB5078774) (ESU) 43566 - 2026-03 Security
Reboot after 30+ days uptime
Hi ALL We have many laptops with uptime 30+ days (some devices have 100+ days) How i can (via DC) show notification to logged user about reboot needed. If user postpone this action more 3 times - run force reboot )
Enable ability to add custom URLs for SSO bypass
I currently have a ticket open to add custom URLs to the ADSelfService database for users to bypass Azure SSO. Allowing the creation of these within the platform would be much easier and time saving
Restrict Users | Based off Group Membership and/or AD Attributes*
Under License Management. Would like to be able to filter users based off Group Membership and/or AD attributes* for scheduled restrict/enabled These attributes filters could also be used under other areas.
Update photo in Office 365
Hello Support. With which MangeEngine application could I update user photos directly in Office 365? We currently have ADManager Plus v7011 connected with Active Directory OnPremise. From ADManager the update of photos on Active Directory OnPremise works, but we also want to update the photos of users directly on Office 365 Regards. Rafael Vega.
Unable to split conversation replies to a new ticket when the reply is from a technician
Build 15150 Hi, We have thousands of external customers, and sometimes they might (for some strange reasons) decide to reply directly to a technician's email, rather than to the ServiceDesk email. The technician will then forward that reply to our ServiceDesk
Filter Task Statuses?
Hi Is there no way to filter task statuses?
Time Entry Across Projects and Tasks
Entering time for a single week across four projects and more than 50 tasks currently takes over 1hr, primarily due to the need to repeatedly navigate between projects and their associated tasks. A single, consolidated time-entry page—where I can select
Endpoints vs Workstations
Hello, I want to ask the difference between a workstation and an endpoint, because when i am navigating the pricing for Endpoint Central, only the Endpoint Central UEM Edition has the pricing based on Workstations. Can you help me in defining what the
Add tasks to emailed tickets based on subject?
Hello. I am using ManageEngine ServiceDesk Plus 15.2. I know how to add a service request with tasks. I know how to add new tasks. But we have termination tickets that come in as emails instead of as a service request because sometimes we need to fire
ADManager Plus Notification Template Macro not working
We have a notification template configured to send out an alert when a computer object is manually deleted from Active Directory. We use the %technician% macro in the body of the email to list the name of the technician that performed the delete. That
[New Release] ADManager Plus' latest build 8036 is now live!
[New Release] ADManager Plus' latest build 8036 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8036. Enhancement Added support for Security group type in the Modify Single Group action
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