ADAudit Plus fails to send logs to Splunk HEC — SSLHandshakeException PKIX path building failed with self-signed cert
Hi everyone, I’m trying to forward logs from ManageEngine ADAudit Plus to a Splunk HTTP Event Collector (HEC) over HTTPS. On the Splunk side, HEC is configured with a self-signed certificate. When ADAudit attempts to send data to HEC, I get the following
Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
Mac Screensaver
I am trying to configure a screensaver for all of our Macbooks. We have one for Windows and need to replicate this to MacOS. I have been unable to find anything in the configurations. Is there a script or something that I can use to have a screensaver
write for us
I am TejaVarma working as a content writer at Tech Gloss. So, we take immense pleasure in facilitating a fabulous favour to all the present-day writers to ‘write for us' about tech trends. latest gagets, apps etc. https://techgloss.com/write-for-us/
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
linux agent installation issue
I have facing issue with Linux agent installation I'm follow all of doc steps but not agent install
Rights for assets, by department
Good afternoon, colleagues! I have a question regarding asset rights assignment. There are departments in the accounting department that need to view assets, but I need to make it so that each department sees a specific number of assets, not all of them
Hotkeys in SDP
They help you navigate the site faster, using the mouse less. Do you have a similar plan for organization and implementation? Example: Alt+[KEY]; Ctrl+[KEY];
Email not sending
Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
How to extract fields
I've been trying to extract fields. In the "Extract Additional Fields" config I can successfully set up the fields but it is then unable to match these in any logs. Not sure what I'm missing here. Are there any more detailed resources to read or any common
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
Linux Version of OpManager Plus missing Windows Agent
I have the Linux version of OpManager Plus, Enterprise Edition. (build 12.8.611) When I go to the Deploy Agent screen, the Windows Agent is missing. Can anyone tell me how to obtain the Windows Agent?
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
OS deployment through Direct communication.
Is OS deployment via direct communication planned for remote offices? If so, when?
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Steal A Brainrot Chimpanzini Bananini Farming and Leveling Tips
If you’re diving into Steal A Brainrot, one of the most fun—and sometimes tricky—creatures to farm and level is Chimpanzini Bananini. These mischievous little primates can be a bit slippery to track down, but with the right approach, you’ll find yourself
Mail server settings - Incoming issues
Hello, We have configured Mail server settings—Incoming, but we are getting the following notifications: It says the following: “The emails were not retrieved due to an unusual connection with the mailbox. Check the settings and try the operation again.”
[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory
Stop patching being deployed to computer that don't ESU license
Is there a way to stop patches being deployed to Windows 10 computers that don't have ESU licenses? From memory there was a patch for Windows 7 and 2012 R2 or something we deployed that stopped these computers receiving these updates that they can't
Access Denied while installing agents through console
Dear Team, We have upgraded our Central Server today to the latest version 11.4.2528.21. After the upgrade, we started facing an issue with agent installation using both the command-line (IP-based) method and the console (hostname-based) method. Below
Can not log in ( Invalid username/password!)
It still worked on the weekend, now I can't log in with any user.
Endpoint Central showing application installed
Endpoint Central showing application were installed when there isn't anyone logged in, and when we look at installed programs the apps aren't listed. We have been getting these emails daily. Some say app installed, others say app uninstalled. Some have
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
[Free e-book] Revolutionize enterprise service desks with agentic AI
Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they
Centralized control with the new multi-portal experience
Hi there! CloudSpend now supports a full multi-portal setup for both MSPs and enterprises. This update gives you more control over how you organize cost data and how your customers access their own views. The Customer Portal lets you create branded portals
New Dashboard Filter- Technicians
The Dashboards are great but can only filtered by Site and / or groups. It would be very beneficial to also add a possibility to filter by Technician. The new Activities Dashboard is great and our Technicians would love to see this Dashboard just with
Auto Update for Minor Fixes not working?
Hi all, we are currently sitting on version 11.4.2528.16, and I can see there is 11.4.2528.19 available. Ever since I upgraded ME Endpoint Central to .16 I had "Auto Update for Minor Fixes" on and scheduled - however it seems that this option isn't working.
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Computer without EC agent installed report in AD
Hello, I was searching for this feature for a while. Is there a way to get this report? AD sync is running.
Intermittent Slowness in ServiceDesk Plus Cloud hosted in India Data Center
Dear Customers, We sincerely apologize for the inconvenience. We are currently experiencing intermittent slowness in the ServiceDesk Plus Cloud application hosted in our India data centre. A subset of customers is affected. Our team is actively investigating
Script to show fields when multiple items selected
Good day, Again I am in need of help from the script guru's here, I need a Service Desk Plus cloud script that can show or hide fields depending if one or more items is selected in a multi select field. AI gave me this: // Assume the multi-select field's
Question
I am using Vulnerability manager plus. i have a license which says for example 5 computers and 10 network devices. when i scan an ip range it always give me result for network devices whether it be computer or VM or anything. How do i scan for computer
Password (key) icon on Windows Sign-In screen disappears
Since October, we have noticed a large number of workstations with ADSSP installed no longer show the password (key) icon on the Windows Sign-In Screen. Has anyone else come across this issue? The function still works but the icon is missing so users
Service Desk Plus cloud custom script add number values and display result
Hi, Is it possible to create a custom scrip for Manage Engine Service Desk Plus cloud version to take the number values of two different fields and add them together and display the total number value in a third field. I have tried scripts created by
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
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