Disable Worklog
Hi, Is it possible to disable the worklog for a specific ticket template in Service Desk Plus cloud or adding the worklog automaticalliy with a script or custom function.
[New Release] ADManager Plus' latest build 8034 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8034. Feature: Marketplace Extensions: Administrators can now install third-party application extensions from the ManageEngine Marketplace and manage
An error occured while generating the graph. Controller Idle/Active Time Chart
Hello, good day. I'm having the following problem generating the graph and/or image in the section: REPORTS -> Trend Analysis Report -> “CONTROLLER” -> Downtime History. The result ends with the following error: “An error occurred while generating the
Cloud storage for upload file for personal package.
Hello, I need some information about deploying personal packages. Is network sharing required to install personal packages, or does the central endpoint include file uploads? If it is possible to upload personal packages, what is the procedure, and what
Notify Requester after a period of time (OnHold Status types)
Scenario: A requester submits a request and does not respond to the Technician. The Technician would like to close the request if there hasn't been a response. Use Case: ServiceDesk teams can reduce the total count of requests by closing unresponsive
How to Maintain Server Reliability During Continuous Growth
Hello Community, This forum has been a helpful place to learn from real-world server management experiences shared on ManageEngine PitStop, especially as environments grow and infrastructure demands increase over time. As user demand increases, maintaining
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Asset - Asset Details - Mandatory field
Is it possible to mark a field within the Asset DB that is mandatory, i.e. such as the Asset Tag and Serial Number fields.
Unable to order stuff On Behalf of someone who is a Technician
So in this example John Connor is my boss and he want's to surprise me with a new computer. But he can't add me to the On behalf of because I'm a technician in Servicedesk Plus. But I have the Show technicians in requester list while creating a new request
CVE-2025-66516 in OpManager
Hi, We are using OpManager version 12.8.588. Our Ciber team are reporting us in some paths we have CVE-2025-66516 vulnerability: For example: - /Program Files/ManageEngine/OpManager/lib/iam/tika-core.jar -> META-INF/maven/org.apache.tika/tika-core Is
[Issue] Error fetching mail via O365 OAuth - "Authentication Failed" despite valid credentials
Hi Team, I am encountering a persistent issue with the Mail Server Settings in ServiceDesk Plus. We are using Office 365 with OAuth authentication, and it has stopped fetching tickets suddenly. Details of the problem: Error Message: "Authentication Failed.
Missing installation files with apps deployed from Endpoint Central
I've run across this issue with a few different apps, usually after a Windows version/SP upgrade. Some apps won't launch or can't be uninstalled because the installer files can't be found. The error is: The feature you are trying to use is on a network
[Free e-book] Powering the modern BFSI with analytics
Hi there, Modern financial enterprises are grappling with growing customer experience gaps, evolving regulations, rising fraud risks, slower credit decisions, and increasing infrastructure complexity. Traditional reporting and siloed insights can no longer
How to migrate Password Manager Pro 12.4.0 to new Server
Hi Teams, Could you please provide me the actual steps to migrate Password Manager Pro 12.4.0 to a new server? Best Regards, Luis Montoya
Your trial period has expired. Application has been switched to the free version.
Hi All I moved ServiceDesk to a new host and I'm not sure if I download the wrong license or what happened but now I get this message - Your trial period has expired. Application has been switched to the free version. I've tried requesting a new license
Firewall URLs to be open on the internal firewall
Hello, The following URLs not mentioned on the requirements pages https://www.manageengine.com/mobile-device-management/faq.html?archi#g1 https://support.google.com/work/android/answer/10513641?hl=en the enrollment of the device is blocked 34.212.92.172
[DEX] How to make a workflow for install a specify software
I have a workflow in the DEX module with a sensor that checks whether my EDR (SentinelOne) is installed on the endpoint. Based on the sensor result (true/false), I would like to deploy the EDR automatically. My goal is to perform the EDR deployment in
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
Why Web Design Matters for IT Tools & Support Platforms
Hi everyone! In IT, we often focus on features and performance, but I’ve found that good web design also plays a big role in how effective a tool feels. Whether it’s an admin console, a help portal, or a community forum like this one, clear design makes
How to set "log source" for a device?
Hi Team, In my Solaris servers, I want to report on "unsuccessful user logons", but I can only add devices, so my question is, where and what path/file should I set as my data-gathering source? Kind regards Mo
Contract Expiration Notifications - Templates
We’re starting to use the Contracts module in ServiceDesk Plus Cloud (SDPC) to improve centralized visibility of our agreements. One of its most valuable features is the built-in expiration notifications, which help us stay ahead of renewals. However,
Add button to the login screen
I am trying to add a "Remote Assist" button to my login page. It seemed pretty strait forward, writing the HTML and CSS into the "Customize Login Page" It showed in the preview and worked from the preview when I clicked it. But when I would save and publish,
Update error from 15140 to 15200 postgresql
Hi during update from version 15140 to 15200 (as in topic) I get error. Full output from update process is listed below. Is someone get similar error and know how to resolve issue ? ------------------------------------------------------------- Going to
Update error 4002
Hello, I am getting error 4002 Request Life Cycles in draft. I have checked , but cant find any. Is there a query to find out wich one it should be, or a query to delete drafts?
Can I do a lookup in a field?
Hi Is it possible to do a SQL DB lookup of a value? For example - one of my technicians needs to put it an image ID from another system. What she would like is in the Service Desk template to already display a list of all the image ID numbers, stored
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
How to create a new device group in NCM
it just doenst work... i get an error all the time. therefore i can't create a CLI configlet.. The input specified for the ComponentSelection parameter does not match the required pattern. Die für den Parameter ComponentSelection angegebene Eingabe stimmt
How to create a desktop Shortcut to" Manage Engine Desktop Central "Send request to helpdesk"
Can anyone tell me how to create a desktop shortcut so the end user can just double click on it and it opens the Mail interface to send a service request? Currently its only available in the taskbar and some users never look there.
How to exclude drives from patch scan
Hi, Is it possible to exclude drives from the patch scan activity, e.g. via a registry key (I did not find a management option)? I'm reviewing EPC (latest version) for a client and one observation is that the agent is unstable on larger Windows storage
CVE-2025-66516 impact review for ADManager Plus
What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
Enabling Self-Service Login for all users
Morning, I am just wondering if there is a way to enable self-service login for all users that are requestors in ServiceDesk plus, i would like this to be done automatically for all current and future requestors. Currently we are manually having to go
PostGres out of date
So, the Endpoint Central Vulnerability scanner is complaining about PostGres database components being multiple versions out of date. Could we get a update in the next patch or is there a way to manually update this? I should mention that I am on version
How to divert a specific mail address to a particular service request template
We have a number of mail addresses configured, however when the email is processed it only creates a ticket using the default template. How can we control this? Ideally, I would like to specify that mail address "X", will create a service request (not
Problem with Firmware Ugprade NCM to Aruba CX
Hi there, first of all. I'm new ;) Greetings. So i have a problem with NCM and upgrading firmware to a Aruba CX6000 Series Switch. i tried all possible ways. tftp, sftp ans scp. The script in NCM: $device.execute("no page") $device.execute("copy tftp://IP
[Live Webinar] Improve Detection Accuracy with Intelligent Log Parsing
Hi, Raw log data only becomes valuable when it can be structured, searched, and analyzed with accuracy. In modern environments, teams are flooded with logs from cloud platforms, applications, and infrastructure, yet most of that data remains difficult
[Live Webinar] Secure Privileged Access in Hybrid AD and Cloud Environments
Hi, Privileged access is evolving rapidly. With AI driven automation, cloud based roles, and increasingly complex administrator privileges, many organizations are facing security gaps that are difficult to detect until a breach occurs. To help security
How to make EPC synchronize with AD accurately?
I'm having a problem where Endpoint Central is not synchronizing with AD accurately. Specifically, I have several OUs, where EPC is showing multiple computer objects with the same name or computer objects that don't exist in that OU at all. If I look
An issue eith export of empty report
Hi, AdAudit Plus Build 8530 (Oct 09, 2025) PGSQL 10.x Since we make update from build 8512 to 8520 we observe below issue: The report shared with local administrators doesn't display correctly. Technician A - has access to selected OUs. After logging
Downgrading Admin Role (API Key Warning) and Remote Office Scope Stickiness
Hi, I have two specific questions regarding Endpoint Central configuration. I would appreciate your guidance on the following scenarios: 1. We have a user account currently assigned the "Administrator" role. We need to downgrade this user to a role with
Report to show how many emails each technician has sent today
Hi, Could you please help us with putting together a SQL query report to how many emails each technician has sent today? Build 15150, MSSQL
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