Unable to set Service Request Template with API?
I have an incoming e-mail that I want to handle, right now we have a custom trigger that waits for the e-mail and runs a powershell script to change values, it's been working fine for several years. Now I'm (for the first time) trying to apply a Service
Field and Form Rules - Consultation
How many rules can be created for 1 template? Are there any restrictions on 1 template according to the rules?
retrieval of passwords with certain special characters doesn't work, again.
I had this problem a long time ago, probably version 6, where if a password contains <> characters, it would be displayed correctly in the GUI, but would be truncated during retrie val through the GUI. It seems that 13220 (and still in 13221) has brought
Server unreachable! Verify if FQDN is added in server certificate.【无法访问服务器！请验证服务器证书中是否添加了FQDN。】
在华为平板上安装应用程序的提示： 无法访问服务器！请验证 FQDN 是否已添加到服务器证书中。 Prompt for installing apps on Huawei tablet: “Server unreachable! Verify if FQDN is added in server certificate.” 提示：这台平板我是全部恢复出厂设置后，重新扫码加入的。远程重启和策略正常，就是不能“分发应用”！ Note: I restored the factory settings of
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Patch Tuesday Updates: January 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43200 - 2026-01 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5073695) (CVE-2023-31096) (ESU) 43201
Language MFA Offline
Currently, I don't see the feature to modify the language for MFA Offline. I think this is a great idea to optimize the language for users. I sincerely hope this will be implemented as an essential feature for you to develop
Error - License file upload has failed. Ensure that the license file has not been edited and reupload the license.
Need help to fix the subject issue please guide step by step to get clean old keys
About the missing computer names.
I have many computer that names with more than 15 characters.It should look like 'XXXX8SACNTRL01', but it looks like 'XXXX8SACNTRL0'. So last character looks missing.It's have same os.I looked hostnamectl, hostnamectl -a, dns server etc.Our machine naming
Super Admin
Hi, i have a question about Password Manager Pro. At the moment the users are differed into 4 groups: 1. Admin 2. Password Administrator 3. Password Auditor 4. Password User In our company we have different departments. Each department need its own admin account and area in PMP. Example: We have a super-admin (that manage PMP) and two normal admins (admin1,admin2). Admin1 manage area1 and admin2 area2 in the PMP Explorer Area. but they don`t see eachother. And the user management must be customized.
M365 Security Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4811. Enhancements Apache Tomcat has been updated in M365 Security Plus to version 9.0.112. Zulu JRE has been updated in M365 Security Plus to version 8.90.0.19,
M365 Manager Plus build 4811 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4811. Enhancements M365 Manager Plus now lets you prevent user creation failures caused by duplicate identifiers by using another naming format or appending characters
Company Logo
Under Organization Details, I am trying to replace the Acme Helpdesk Image with our own company logo, but every time I try to upload, it gives me the error: You are trying to upload A Non Image format. Kindly Recheck! (BMP Images are not allowed.) I have converted the file to a GIF and have resized to 120 x 40, but still giving same message. Any ideas???? Thanks
Lic Migration issue we need your immediate support
we have issue in the New Lic activation we need your immediate support
Time Zone mismatch error
Hi One of my techs is getting this error. Is there something I can turn off to stop this?
Auto Assign Technician when they reply
Is there a way to auto assign the technician when they reply to a request that is not assigned? or force them to pickup before they reply?
upgrade steps - don't start ME after each upgrade?
we're still on 11.3.xx and I want to get to the latest 11.4.xx, it's a 2 step upgrade. reading the steps indicates to NOT start the server between steps. is that true. run upgrade, then run next upgrade, and THEN start server when done. ALSO: I did read
Error 1024 - Upgrade issue from 15140 to 15200
UpdateManager started in folder ...\ServiceDesk\bin\ After several checks appear the following window
Recorded Session Visibility
From last few weeks, I noticed every remote session getting record automatically. How to re-view or download those session videos?
ManageEngine patch 8600 triggers virus detection
I was trying to install Update 8600 on ME Ad Audit and it triggered a virus detection: ran C:\Windows\explorer.exe, which attempted to access C:\temp\ManageEngine_ADAudit_Plus_8_6_0_SP-0_0_0.ppm\RemCom.exe\000d1fc0.EXE. The Trojan named GenericRXAA-AA!C961541A4D23
Netapp REST API integration
Hi, We have configured our Netapp filer for file auditing, but ME ADAudit Plus is still using the old ZAPI access to the filer. When are you going to implement the new REST API? As far as I know, Netapp is removing ZAPI access to the filer in a few updates
ADAudit and Netapp ONTAPI (ZAPI) EOL.
NetApp are in the process of phasing out their old ONTAPI (ZAPI). ONTAP 9.13.1 software will be the final version to offer normal support of ONTAPI. ONTAPI access re-enablement will not be supported on ONTAP 9.18.1 As ADAudit uses ZAPI (We do need to
Error upgrading 15.200 to 15.220
Hi, Team, I've been upgrading SDP from version 14.990 to version 15.200 in a test environment. After reaching 15.200, when I try to install 15.220, in the pre-install test, I got the following error: This stops the installation process. What can I do
Can the NCM be used to to check things? e.g. to address Cisco FN - 72511
Hi All, Can the NCM be used to check things and flag if it does not meet minimum reequipments? For instance, SSH RSA key size is at least 2048? Field Notice: FN - 72511 - RSA Keys Less Than 2048 Bits Are Not Supported for SSH in Cisco IOS XE Release 17.11.1
Per port Cisco ISE compliance checks?
I'm having issues with writing "Advanced Custom Criteria" that works to run compliance checks on each port of a Cisco switch. Basically, I would like to write the criteria to check if an interface has all the correct ISE configuration on each port unless
Ghost notification in 15130
For me and a lot of my colleagues a ghost notification has started to appear. When we go into the notifications there isn't one there. Even if we sort by Unread. If we remove or delete all read notifications it disapears for a while and then returns
Option to add additional fields in the resolution tab.
Sometimes the technician has to add extra information about a ticket solution, for example: affectation time, if the solution was definitive or temporary, etc. Currently the technician has to enter the details tab, go to the ticket properties and add
Save As Templates For Custom Views
When browsing different sections of Endpoint Central the views get changed up and constantly have to add/remove columns to get the correct view. Is there a way to save a view for a specfic node in Endpoint Central?
Upgrade to Servicedesk Plus upgrade to 15200 error code 1024
Anyone getting the below when attempting to upgrade from 15130 to 15200
[New Release] ADManager Plus' latest build 8030 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports
W11 - Windows Updates Date V's Last Patch Date in Endpoint Central
Can you confirm if the date shown by Windows Updates (in Windows) and the last patch date within Endpoint Central are the same date. We can see devices that report only a few patches required but the last update date in Windows is a few months ago.
ORACLE DATABASE VERSION REPORT
Hello, I have multiple Oracle Database installed on Linux servers and I want to know how to generate a report with Database version as Oracle is not shown as installed application on the assets. Thanks. Regards.
Actionable Messages for Outlook for all notifications
Dear Team, We have enabled Actionable Messages for Outlook; however, they are currently not available for all notifications. For example, the Request Created notification includes actionable messages, whereas the Request Resolved notification does not.
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
Error Update from 13000 to 14205
Apr 20, 2025 6:48:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : Problem during installation of patch {0}org.json.JSONException: Unterminated string at 1000 [character 1001 line 1] at org.json.JSONTokener.syntaxError(JSONTokener.java:507)
Error: Tuple limit exceeded
When some users attempt to upload attachment files, the following error message appears: “Tuple limit exceeded.”
Any query/script to logout active session ?
Hi, I am experiencing a certain problem with users who are having problems with the message they receive from ServiceDesk. "There is an active session for this user. Close all active sessions and log in again." After clearing cookies, browser cache, clearing
Get inline attachment in a request note
Hi all, I wonder is it possible to get the attachment inside a comment (inline attachment) using any api endpoint? I tried the URL in the image tag "src" attribute, for example the inline attachment in the description is: "description": "<div class=\"personalize-wrapper\"
API issue
Hello, I'm trying to use API features, however each time I try to send request it says "Regenerate your authentication token using the authentication token regeneration API to use the subsequent PAM360 APIs.", "statusCode": 40035 I even regenerated and
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