SDP New Installation - Error While Unpacking
Hi, I've just downloaded the recent installer of ServiceDesk Plus - Prem, one from the main and one from mirror site. The following is my environment: Hyper V client 12 vproc 16GB RAM 200GB disk space Windows Server 2022 - 21H2 Connected to domain. The
Recurring holiday setup in Service Desk Configuration - Holidays
Currently there is no way to specify a recurring holiday that occurs during certain week of the Month and during certain day(s) of the week. Please add enhancement to the recurring holiday definition for future release if not already in the works. Thank
Backup all User attributes with Values
I was reviewing my AD User attributes being backed up and have noticed that my sIDHistory attribute was not included and wasn't an available selection to be backed up, even after I performed a refresh of the attributes. After manually adding sIDHistory,
TECHNOLOGY WRITE FOR US
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Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more
Closure Rule to set Status Canceled not Closed if Ticket is Rejected
URL: https://itservices.abkuwait.com/SetUpWizard.do?forwardTo=closerequestfilter Closure Rules --> Request the last Rule which is set up as below Screenshot. We need to mark the status as 'Canceled' not "Closed" because for us Closed means ticket is successfully
Refresh OpManager view
How do you rescan the port view in OpManager
Plants vs Brainrots Gattolini Owlini: Value and How to Get It
For fans of Roblox Steal a Brainrot, certain Brainrots stand out not only for their rarity but also for their value in gameplay. One of the most sought-after Brainrots is Gattolini Owlini, a special collectible that has become a favorite for both collectors
DataSecurity Plus reset password
Hello I have changed the default password of my DataSecurity Plus and forgot it. How can i reset it? Thanks in advance. Vito
Unusual Activity -Logon Time on Host - reset
I have Ad Audit Plus that audit my Domain Controllers activity. I install new domain controller server and give a name like an old server that i remove years ago. The new server is use for ActiveSync so he has activity all time. Sinc I install it I get
what is a manuscript in research? | Need Expert Guidance
Manuscript writing is extremely important as it involves all the important detail, guidance and necessary points that makes a research successful. But I need guidance from experts about what manuscript research is and how can I excel in this research
OS Deployer Capabilities and RoadMap
Hi ME Team, I have some questions on the latest version of OS Deployer capabilities. 1. Can OS Deployer deploy patches using OSD now that OS Deployer is included with Endpoint Central? This would help with overall OSD Patching. 2. Is there a method to
Threats/Patches/Software/Cofigs Deployment "Save As" options
It is nice to have several "Save as" option when deploying something. However, many times we have various issues when deploying to a large number of PC's. I.E. x are in Retry, x are in Yet to deploy, x are in Failed and so on. Could there be an additional
OS Deployment Computer Renaming
When I image a computer in OS deployer and it joins to the domain using a domain admin account credential, I can't seem to change the computer name once it joins the domain with other domain admin accounts get access denied. Trying to see if anyone has
Upgrade to Servicedesk from 15150 to 15200 error MSSQL
Please, help to resolve 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil] [INFO] : inside migrateCustomAssociations started at 1766130526652 19.12.2025 10:48:46 [com.manageengine.servicedesk.updatemgr.util.CommonMigrationUtil]
Heavy Disk Usage with EventLog Analyzer and Elasticsearch
We're trying attempting to optimizing our diskspace usage on our Server that we've installed the EventLog Analyzer app on. We would like to know if there's any way for us to shrink the indices per Elasticesearch and as well as the Archive.
Sharepoint Storage
Hi there, Does anyone know of a good report in Sharepoint Manager Plus that would help me find out what sites have been growing faster than others? We seem to be losing 100GB of storage space every week or so.
Dashboards - Lock Chart Types
Is there a way to stop technicians altering the chart type on shared Dashboards, so that they are all working from the same view. I have investigated the role settings etc, but cannot see anything that relates to edit rights etc.
Desktop Central Needs Dark Mode
Hello, I'm hoping that I'm not the only one who has noticed the amount of eye strain from looking at these very bright dashboards. It would be very nice for Desktop Central to have a dark mode! Thank you, Jesse C.
Enable Dynamic Groups in MDM
Hi MDM Team, Consider a case where you are working on exemptions to for macOS devices, like enable iCloud, deploy profiles based on application installation ex: PPPC for devices only Zoom installed. In this case there is no need to deploy PPPC to all
SharePoint Manager Plus build 4508 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can now
Invitation to try the Key Manager Plus Cloud – Beta access now open
Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage
REST API add IP Group "REST_API_NOT_ALLOWED"
Good day, I've tested NetFlow Analyzer with build number 12.8.579. I'm trying to add a IP Group through the API. According to the API documentation it's possible, but when I try I get the below error message. {'error': {'message': 'This API is used by
How to Increase Domain Authority
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Reports - Access to Dashboard (Missing)
The option when saving a report to allow Access to Dashboard no longer seems to be available on any new reports. Any idea why. I am the system admin, to have full rights.
Browser Security Stuck on "Yet to enable" for some Windows laptops
I'm trying to enable the Browser Security addon in a small test environment while we evaluate the Endpoint Central platform for on-prem usage and for 1 system its reporting "Enabled", but for a few Windows laptops its just stuck on "Yet to enable" even
2025: A feature retrospective
2025 has been an extraordinary year for Analytics Plus! Building on last year’s momentum, we expanded the platform into an autonomous decision intelligence platform designed to transform how IT teams analyze, act, and make decisions. Here’s a yearly roundup
The value is written to HKEY_Current_User, but Desktop Central writes to HKLM?
The values are supposed to be written to HKEY_CURRENT_USER, but Desktop Central (11.4.2528.26) is writing to HKLM? I created a new package, WinSCP6.5.5.exe, for distribution. This time with registry values. Unfortunately, these values didn't end up in
Use the Self Service Portal (SSP) to Install latest Endpoint Central Agent
We recently had an issue following the upgrade of our on prem Endpoint Central (EC) server whereby the newest agent failed to install. This left a small number of our devices outside the scope of EC, however the SSP was still working. Is it possible to
Is it possible to exclude certain devices from reporting
We have devices that we want to have in Endpoint Central (EC) but they are our 'recovery' laptops in case of incident. We patch these every few months, but they are turned off the rest of the time. They frequently appear on our patching reports which
Lack of users on auto assign workstations
Hi, Team, I've a customer whose users log in on workstations with their AD username. On ServiceDesk, the integration is with EntraID, which uses userPrincipalName. The userPrincipalName is the primary email, which is the AD username@domain. This happens
Show lines crossing in Request Workflow
In the new Request workflow there isn't a visual indicator to track where lines are crossing. In Change Workflow they are visible
Device Enrollment (android)
Hello, all! I try to enroll first android device like fully management device. I start from scratch, tup 6 times by screen, when appears QR-Code scanner, i scan generated QR-code. I try to enroll two different device (oppo 14 and xiaomi redmi 9), but
Desktop Central Agent cannot connect to server
On all clients, Desktop Central Agent cannot connect to server. All configuration updates on the server show Yet to apply. I've followed the troubleshooting without success. The error in Desktop Central Agent troubleshooter is "request was aborted could not create SSL/TLS secure channel" Any advice? thanks Simon
Exchange Reporter Plus build 5800 is out now
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Checklist API
Is there an API for creating and modifying checklists in ServceDesk cloud? I find them really tedious to work with, especially as you can't edit existing items, only delete and recreate.
[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
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