Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Variables in Resolution Templates
So, looking up this topic, it looks like this has been something that's been "in the works" for YEARS Any ETA on when we'll have variables available in resolution templates the same way they work in reply templates? This doesn't seem like a big ask to have to wait so long for https://pitstop.manageengine.com/portal/community/topic/variables-in-reply-template https://pitstop.manageengine.com/portal/community/topic/variables-not-available-in-resolution-template
Enforcing a No-Deletion Policy in ManageEngine ServiceDesk
In ManageEngine ServiceDesk, is there a configuration or policy that allows us to disable or hide records (such as requests, assets, users, etc.) instead of permanently deleting them? Our goal is to implement a strict “no-deletion” policy similar to SAP,
How to retrieve approval data via API for a Request?
Hi, I would like to know how we can retrieve the approval data of request approvers using the API. Specifically, I need to get the following information: Approver name Approver ID Approval level Approval status Could you please guide me on which API endpoint
Wordle Unlimited Endless Fun For Every Word Puzzle Fan
Introduction to Wordle Unlimited Game Wordle Unlimited is an engaging word puzzle game that challenges players to guess hidden words in a limited number of attempts. Unlike traditional word games, Wordle Unlimited offers endless gameplay, allowing players
Assign User to Site (without Department)
I am trying to give the users on my instance an association to a site, and while I know I can give users sites through departments, for my use case, most users can't really be said to belong to any definable department (and in most cases such a department
Bagaimana cara melakukan reschedule Sriwijaya Air
Untuk mengajukan Reschedule tiket Sriwijaya Air, hubungi customer service (CS) Sriwijaya Air melalui WhatsApp di nomor +62821-70-07-009 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi Sriwijaya Air. Memberikan informasi detail pemesanan
Bagaimana cara melakukan reschedule AIR ASIA
Untuk mengajukan Reschedule tiket AIR ASIA, hubungi customer service (CS) AIR ASIA melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi AIR ASIA MOVE. Memberikan informasi detail pemesanan seperti
Optimizing ITSM Integration with Cloud Service Providers – Insights and Tips
Hello, PitStop Community, I wanted to share a positive experience we've had while integrating our ITSM system with a cloud service provider and see if anyone has additional insights or best practices to further enhance the integration. Our organization
Cara melakukan pengajuan reschedule Super Air Jet
Untuk mengajukan Reschedule tiket SUPER AIR JET, hubungi customer service (CS) SUPER AIR JET melalui WhatsApp di nomor +62813-77-77-028 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi SUPER AIR JET. Memberikan informasi detail pemesanan
Cara melakukan pengajuan reschedule Garuda Indonesia
Untuk mengajukan Reschedule tiket Garuda Indonesia, hubungi customer service (CS) Garuda Indonesia melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi Garuda Indonesia. Memberikan informasi detail
Cara melakukan pengajuan reschedule Agoda
Untuk mengajukan Reschedule tiket Agoda, hubungi customer service (CS) Agoda melalui WhatsApp di nomor +62813-77-77-028 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi Agoda. Memberikan informasi detail pemesanan seperti kode booking
Cara melakukan pengajuan reschedule LION AIR
Untuk mengajukan Reschedule tiket LION AIR, hubungi customer service (CS) LION AIR melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi LION AIR. Memberikan informasi detail pemesanan seperti
Cara melakukan reschedule Air Asia
Untuk mengajukan Reschedule tiket AIR ASIA, hubungi customer service (CS) AIR ASIA melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi AIR ASIA MOVE. Memberikan informasi detail pemesanan seperti
Issue with Startup : Build 15.2 Build 15240
Hi - @Dinesh Bhaskaran I am on the latest version (15240) and having an issue with Startup. The progress never moves past 0% and there is a CMD window that claims to check configuration.lock but I don't even see that on the file system (yes, I'm
Incident Catalog
Is a login required to access the incident catalog for requesters? If no, how do they access?
Free webinar: Automate incident response with ServiceDesk Plus integration
Hi there ! Even with powerful observability platforms, a reactive and siloed response can escalate minor issues into major outages. When incident ownership is unclear, resolution slows, leading to prolonged downtime and reduced business productivity.
Possible to add UPDATEDBY or MODIFIEDBY column to [dbo].[ChargesTable]?
Hi All - I have a unique need to restrict the ChargesTable from unauthorized worklog entries for prior weeks. I was able to handle most of my need using JSON validation rules. However, each Monday/Tuesday, I revert the rules to "open" it up for manager
When I merge asset records, additional field data is being deleted.
We are running ManageEngine ServiceDesk Plus 15.1 on prem. When I try to reconcile a new scanned asset with an existing asset record, the Asset Additional Fields data is being cleared during the merge. There is data in those fields on the existing record
Appreciation for the ServiceDesk Plus Team
I would like to sincerely thank the production and support teams of **ManageEngine ServiceDesk Plus**. I truly appreciate the dedication, effort, and professionalism you put into developing and supporting this product. My experience working with it has
Change Calendar - disabling/greying out days
Hi I would like to know if it is possible to disable/grey out a period of days in calendar when a change a type of change is being raised. For example. I raise a Change today say Monday 5th. When i go to select a start date of when i want to start it
Attachment in Request Creation Notification!
Here is my scenario: When I create a new request on behalf of a user (who has an email address), and the request contains an attachment, the attachment is not included in the notification email sent to the requester. In other words: The technician creates
Hide user from GAL on AAD synced environment
Hi, does anybody know how to handle the flag Hide from GAL when you have an On-Prem AD synced with AAD and Exchange Online? I can manually set the flag msExchHideFromAddressLists in AD and wait for AD->AAD sync and everything works but from AD Manager
Feature Request: Computer Templates | Remove Member of
Currently there is the option under User Templates for "Remove Member of". Would like the ability to have "Remove Member of" under Computer Templates
SQL Query Performance Monitor Alarm
How to do create an Alarm for a SQL Query Monitor if the time of the query takes longer than 5 seconds? Trying to hunt down some SQL performance issues and we want to get alerted when a specific SQL query is slow. I already have the SQL Query Monitor
Enforce SAML Logon
Hi, I recently enable SAML via ADSelfService Plus which works as expected. However I need to enforce this across all our technicians but I can't find an option anywhere to do so. I've done it in Password Manager, ADAudit and ADManager and there's always
Approval for requester missing need info
Greetings, Is it possible in ServiceDesk Plus - Cloud for a requester to have the Need Info option under My Pending Approvals as well? This option is available for Technicians. As per example below. Requester View: Technician View: Thank you, Regards
Technician Groups for Solutions!
Dear ServiceDesk Plus Support Team, I would like to propose an enhancement to the Solutions (Knowledge Base) module. Currently, all technicians can generally access shared solutions. From an information security and ITIL best practice perspective, it
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. )
Scanning Failed (dcdriverupdates.dll.gz download failed due to checksum mismatch error. Contact support. ) I encounter this error when manually or automatically scanning devices in Patch Manager. Approximately 20% of my devices have this error.
Change management issue
We are having an issue with change management after upgrading to 15140 (from 14860). Some background: We have set up four templates (+ 1 emergency template) with different role assignments and workflows. For one of the templates we have created a secondary
Asset template customization
Dear users, We are happy to introduce another feature that has been frequently requested and is set to be released in the upcoming release. As you may know, the product type in ServiceDesk Plus is the high-level classification used to categorize different
Technicians see different things with the same filter.
Filter looks like this: Both users are members of the Group Service Point, both users have the same role. A sees 104 tickets, B sees 107. A can access the three unseen tickets by ticketID no problem. I also have access to this site/group and I also see
Super Admin
Hi, i have a question about Password Manager Pro. At the moment the users are differed into 4 groups: 1. Admin 2. Password Administrator 3. Password Auditor 4. Password User In our company we have different departments. Each department need its own admin account and area in PMP. Example: We have a super-admin (that manage PMP) and two normal admins (admin1,admin2). Admin1 manage area1 and admin2 area2 in the PMP Explorer Area. but they don`t see eachother. And the user management must be customized.
Mail merge
Hi, We have been having issues with the mail merge on Support Centre since we upgraded to build 8003 (latest) last week. Basically, when we select the requests to merge and click merge, nothing happens. The page refreshes and the requests are just there singularly. Is there known issues with build 8003? This is becoming a major problem for the business. As well as our mail fetching issues in the other discussion. Any help is greatly appreciated. Thanks, Ross.
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
Detailed Configuration Report
Hi all, so in Reports, I can see a Configuration Report -> Report by Computer, which only shows the last applied config on a computer. I'd like to see all of the configs ever applied on all computers with detailed timestamps + status (yet to apply/success/fail/etc)
To, CC, BCC fields when creating a New Request!
When a request is created, it is very good if there are To, CC, BCC fields in it. Where is this feature used? When the user wants to notify several people. When the technician wants to leave a response on the user's request, that response will be automatically
Asset Acknowledgement on on-prem SDP
Hello all, I'd like to know if and when Asset Acknowledgement is going to be implemented in on-prem SDP. The function is available on SDP Cloud, but I can't see it on the Roadmap for SDP on-prem. Thanks in advance!
Operational Hours Migration Data Inconsistency - 15200
Hello! We're trying to update a test installation and encountered the issue in the screenshot. I tried to write to the specified address, but I did not receive a response. We are using a dedicated MSSQL server. Best regards, Alex
Unable to Access WOListView.do
When clicking on the Request Tab, user is getting an invalid input error. Dev Tools is showing a 400 error
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