Dynamic fields
Hi all, Version 14.3 Build 14304 How can I populate values dynamically in Choose access drop down based on the values chosen in Choose Application dropdown? This is my form: Thanks
Status Comment in notification email template
In SDP I have added a custom notification trigger which will notify the assigned technician when a request is taken from OnHold to Open. I was wondering whether there is any way to include in the notification email template the status comment from the
How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All, Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it
Show site-specific incident templates to Requester
Hi, Is there a way to hide all other templates and only show incident templates related to a specific Site that the Requester is a part of, from the home page? Thank you
Servicedesk plus free license on CLoud
Hi Can we setup free license of Manageengine servicedesk plus for 1 year on cloud with 5 technician logins?
Visual Studio Updates
Is there a way to get Visual Studio updates for Endpoint Central Patching? They're in the update catalog, but they do not come down as supported patches....
How to shutdown inactive computers using Endpoint Central?
I'm trying to follow the how to found here: https://www.manageengine.com/products/desktop-central/shutdown-inactive-computers-how-to.html that provide instruction on setting up a computer to shut down or log off when Idle. The instructions are not complete
Update information and filter every few seconds
Can you help me with the following improvement please. Sometimes we are reviewing leaked or specific information, for example performance in MS SQL. but every few seconds the information is updated and the filters that we previously had configured for
Gain key insights for effortlessly managing network configurations with Network Configuration Manager
Hello there, Network configurations are the backbone of your network infrastructure, and managing them manually or without adequate tools is challenging and prone to errors. Join our free training sessions to discover the full potential of Network Configuration
standart file in backout plan changes templates
Hi I have a change template. I want to add an existing procedure files to the bacout plan and roll out plan. When this change is initiated, the standard should automatically appear in this template.
SDP telephony integeration :what's wrong with telephony integration ???
watch the attached video first hey guys I changed my Isabel telephony firewall settings . and telephone stopped working. When I attempt to access the settings by pressing the button, the page opens briefly (approximately 1 second) and then closes automatically.
The maintenance of AMS has expired. How can I upgrade the version?
Hello , The maintenance of AMS has expired. How can I upgrade the version?
AD Authentication
Hello, I'm configuring Network Configuration Manager and trying to get AD Authentication working. First I tested with all users defined in AD: In Settings > Authentication > Windows Domains, I created my Domain with "Domain Name", "Domain Controller",
Approve status to be sent
Hi When I send a request to approver, approve status change to"To Be Sent" Whats "To be Sent"? and Why approver can not see request for approval?
AD360 rolls out build 4404 with new enhancements including a revamped UI.
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4404. Enhancements The Tomcat version has been upgraded to 8.5.99. The Compliance tab has been revamped with a fresh user interface. Issue fixes An issue which occurred
How to set up automatic transfer of work orders to other technicians when technicians are on vacation
Hello，SDP have this setting ? SDP VER 13.0
How can we mandate the Task Comments while Setting the Task Status to Onhold?
Dear All, Is it possible to mandate the Task Comments while setting the Status "Onhold" by the Task owner? Currently, we've made the Task comments mandatory if the Task owner is setting the status to Resolve/Close. Regards, Wajahath Farooq
Doesn't SDP automatically skip a level if there is no data mapped to the Org role?
Hi Guys, I have a bit of confusion here. There are 2 levels of approval in a service request. First one goes to $Department_Manager and second level goes to another email ID. Now, for some certain Departments there is no data mapped to the Department
BitLocker Management
Hi, Trying to deploy BL to members of an AD group to simplify management. I have created a Static group with AD group. However said group won't show up under Policy Deployment
AD Account Credentials No Longer Work
We have been using ServiceDesk Plus for years, no recent changes, and as of this morning all of the technician's AD based logins were showing as Incorrect Password and has everyone locked out. The local admin password is also no longer working, even after
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name?
Is it possible to make Microsoft Flow based on an existing flow by simply copy and pasting the flow or saving it under another name? I want to make a virtually identical Microsoft Flow with the only difference being the destination Microsoft List that
Custom User group based on AD security group
i would like to make a software package available in self service portal only for licensed users. my thought was to make an AD group and then a custom user group sync'd to that AD group. i cant seem to make that happen. is there a better way to accomplish
Identity360 introduces MFA for endpoints!
Greetings! Protect your Windows machines by keeping unauthorized access and other threats at bay. Feature: Endpoint MFA: Identity360 extends its MFA support to protect Windows machines joined to Azure AD or part of hybrid Azure AD environments with an
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 30]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
Masterclass 2024: Episode 4—Extend proven ITSM best practices to other business functions [May 29]
Hi there, We are excited to invite you and your team to the fourth episode of this year's ServiceDesk Plus Masterclass series. In the fourth episode of Masterclass 2024, we will discuss how you can effortlessly enable other departments like HR, legal,
Assign a task to a user
Is there a way to create a task and assign to a user (none technician)?
Global search for resolved requests using additional fields
I am using ManageEngine ServiceDesk Plus v11.3 and I need to search for resolved requests using their additional fields value. Apparently it is currently working on open requests but not on resolved ones (no matter when they were resolved, not working
How to upload/update asset description in bulk?
Dear All, We are trying to upload the Assets Details in Bulk through a .CSV file. While mapping of fields with .csv file and service desk plus field, it won't show the Asset "Description" field during mapping. Currently, we're updating the Asset Description
$SurveyContent variable doesn't work in ticket-closure notification
I accidentally deleted the survey buttons from the bottom of our ticket-closure notification. Re-adding the $SurveyContent variable does not bring the "Satisfied" and "Not Satisfied" buttons back, therefore my users cannot complete a survey. In addition,
Closed network patching - Metadata download is not working ( Checksum issue)
We are trying to download metadata using updatemanager patch synch utility following below link: https://www.manageengine.com/patch-management/help/patch-management-for-closed-network.html But we are getting below error at the end of download. 16/05/2024
Prompt not matching the target server. Kindly check whether the given Command Prompt is correct.
Hi, Im new in application manager. I have 4 probe. i try to add centos linux monitor. When i try to my probe, there error message "Prompt not matching the target server. Kindly check whether the given Command Prompt is correct." But when i try to add
Install software if hostname is greater then
Hello, Is it possible for a configuration to look at the hostname? Within our organization we use hostnames such as: LPT-800. What I would like, all hostnames higher than 800, Office 2019 is automatically installed here. And when hostname is less than
URL Monitor || Manage Engine OpsManager
Hello Experts, We have configured URL Monitor in ManageEngine OpsManager with the following settings: Monitoring Interval: 5 minutes, Timeout Value: 120 seconds, and Raise Alarm if unavailable for: 10 times. However, we are frequently receiving alerts
Adaptive Cards in MS Teams
I've created code for global function and nothing happen. Can you help me? test='{"$schema":"http://adaptivecards.io/schemas/adaptive-card.json","type":"AdaptiveCard","version":"1.2","body":[{"type":"TextBlock","text":"Заявка на обслуживание","size":"Small","weight":"Bolder"},{"type":"Input.Text","id":"requestTitle","placeholder":"Введите
E-Mail notification in list view for ALL modules - not just requests
Currently we see an icon (either a red or green envelope) in the request list view when an email notification is either sent or received. This serves as a terrific way for our staff to recognize when a user has responded with current information for the
Query to get CI relationship and history info
Version : 13004 DB : MSSQL / PGSQL OUTPUT: select c1.ciname as "CI Name", rel.relationship as "Relationship", c2.ciname as "CI Name 2", cih.editmode as "Mode", adp.OPERATIONSTRING as "Operation", LONGTODATE(cih.operationtime) as "Operation Time", au.first_name
Notification template not showing ManagerName
Hi, I have 2 questions. Q1 - In the Orchestration Template block, I created a Custom Action\Notification, and use the %ManagerName% macro fields available, I'm not getting any value from it even though my user has a manager. Q2 - Can I add more values
Scan script Error by uploading
Hi Community, I am trying to use the scanning script, according to the manual, I have the option to run the script along with an APIkey. Connection to the server works, as the necessary vbs file is downloaded. An xml file is generated which must be uploaded
Issue with Comment Screen between Approver and Requester
The "approver" is requesting an input from the requester. However, the requester cannot see the input screen anywhere on that page. How can we quickly resolve this issue? Can we configure it from anywhere? Could you please provide a prompt response? We
ServiceDesk Plus OnDemand - REST api for Webhook URL setup
Hi, On ServiceDesk Plus OnDemand, we can setup a webhook URL with required method, conditions & message body under Custom Actions. Is there any REST api available which can facilitate a developer to do the same? Thanks
Next Page