How to Make Notes Mandatory if the Status is Set to "Onhold" only on Service Request?
Dear All,
Is it possible to make "Notes" mandatory on Service Request if a Technician is setting the Status to "Onhold"? Currently. I believe it is possible through mandating it by making use of "Request Lifecycle (RLC)" on specific template but is it possible by making use of some scripts?
Regards,
Wajahath Farooq