PAM web url external access
Hello Everyone, I'm using pam version 6.0 and currently using internal access with SAMAL , Azure authentication. internal url ex: : https://server-name.abc.local:8282/PassTrixMain.cc with wildcard public certificate. Now we have requirement to publish
Manage Engine Reporting
All I am in need to extract these reports. Although I have been using some good reporting format which already have been configured but these three, I am struggling with! to calculate the SLA met is to be based on Tickets opened in the month or b. Tickets
Service Desk Plus REST API - Get Requests & Changes with last updated time as a search criteria
How can we get list of requests (GET api/v3/requests) with last update time as a search criteria. For example, we want to get a list of requests updated in last 5 minutes. How can we achieve it? Also, we want to perform similar query for list of changes
ServiceDesk Plus REST API for Webhook subscription
Hi, Is there a REST api method available to register for webhook subscription on ServiceDesk Plus?
=[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11, 12 and 13 at New Zealand!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Auckland on June 11, Wellington on June 12 and Christchurch on June 13. Our senior technology evangelists will be sharing their thoughts
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11, 12 and 13 at New Zealand!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Auckland on June 11, Wellington on June 12 and Christchurch on June 13. Our senior technology evangelists will be sharing their thoughts
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11, 12 and 13 at New Zealand!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Auckland on June 11, Wellington on June 12 and Christchurch on June 13. Our senior technology evangelists will be sharing their thoughts
Create User – ADManager Plus Integration
Hello, We use ServiceDesk Plus Cloud and AD Manager Plus (on Premise) we would like to be able use a service desk form to create new user, currently the two ManageEngine products are integrated but clicking the “Create User” option within ServiceDesk
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11 at Kuala Lumpur!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 11. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11 at Kuala Lumpur!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 11. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11 at Kuala Lumpur!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 11. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
[Seminar]Secure Your Spot Now: Shield 2024 IAM and Cybersecurity Seminar on June 11 at Kuala Lumpur!
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 11. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
ServiceDesk Plus OnDemand Webhook - Substitution variable for current time
Hi, While configuring JSON body for a ServiceDesk Plus OnDemand webhook, is there a substitution variable which we can use to send current timestamp? Thanks
Patch Tuesday updates - May 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-05 Security Only Quality Update for Windows Server 2008 Systems (KB5037836) (ESU) 2024-05 Security Only Quality Update for Windows Server
Patch Tuesday updates - May 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-05 Security Only Quality Update for Windows Server 2008 Systems (KB5037836) (ESU) 2024-05 Security Only Quality Update for Windows Server
Patch Tuesday updates - May 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-05 Security Only Quality Update for Windows Server 2008 Systems (KB5037836) (ESU) 2024-05 Security Only Quality Update for Windows Server
Notification to the author of the system message
Colleagues, hello! I ask for help setting up SD. When a new ticket is created, a system notification (from the template) is sent to the author of the ticket. If the author of the ticket responds to this system notification (to supplement the application),
ADMP Integration Question
How do i get the 'Create User is AD' option to auto-populate the below fields with the values of matching additional fields in the ticket? i have added the create user action to the template and that template has additional fields that match these names
Link JIRA ticket numbers to existing Service Desk Ticket
Hi all I am interfacing SD with an external vendors JIRA ticket system. I want to know how to avoid SD creating multiple ticket when they reply to ours. (JIRA won't update their subject line so each reply from JIRA logs a new ticket. It would be nice
Set logged in technician to incident technician in custom script using SDP cloud.
Hello, We are trying to create an incident template which is a very short form for people who walk in or call-in and the issue is fixed quickly. The form will only be filled out by the technician. I'm trying to make an incident template which populates
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
Google fixes a high-severity vulnerability in Chrome 124.0.6367.207/.208 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.207/.208 for Windows and Mac and 124.0.6367.207 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes a high-severity vulnerability in Chrome 124.0.6367.207/.208 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.207/.208 for Windows and Mac and 124.0.6367.207 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes a high-severity vulnerability in Chrome 124.0.6367.207/.208 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.207/.208 for Windows and Mac and 124.0.6367.207 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
old version for download
Chaps I know i asked you this last time i was ready to upgrade, but ive lost the link. :-( Where can i download an older version of SDP from? I normally like to have a copy available just incase the upgrade goes wrong. Im looking for 5501 thanks again
Guest Portal - Users seeing "non-auth" in "Assigned To" Field
Build: 14.6 Build 14600 We're currently setting up the end user portal for our org. Our users will be using a series of request templates to generate tickets. What we're seeing is that from the end user POV, the Assigned To field is showing up as non-auth,
Restrict Connection Group to User Group
Need the ability to control which users see what connections at a more granular level. I have users on several different teams and none of them should be able to see each other's connections or be able to request access to those connections. The "Shared/Not
Installation on Rocky9 linux
I've been trying to install PMP on Rocky 9.3 (with SELINUX enabled) but it does not work. 1) should it be installed as root ? under /root/ManageEngine/PMP/ ? Usually it's a bad idea to install under root but ok. You will have problems with permissions
Service Desk Server doesn't start after reboot Windows Server 2019 over MSSQL 2019
Good morning, My company already has an account in your Cloud that we have been using for years, without any problems. Now we want to perform a series of tests and configurations for a certain department of our group, and in this case we want to perform
SQL Server database cannot be migrated
Hello, Long story short, our ServiceDesk Plus database (Microsoft SQL Server) is essentially being held hostage, it cannot be migrated in any way whatsoever, all attempts fail. This is troubling since we're stuck on an unsupported (for our version of
If / Else Functionality in Form and Business Rules
The nature of form and business rules to only apply an outcome for when a logical test (set by the conditions) is true limits what is possible and leads to bloat. For example, most situations requiring a form rule will have, at minimum, a true and a false
Migrate from Patch Manager Plus to Endpoint Central, or can i deploy software Packages with Patch Manger Plus?
Dear community, A few weeks ago I rolled out Patch Manager Plus to my network (20 clients total, mixed servers and endpoints). Overall I'm very satisfied. I wanted to improve my patch management and this is what happened. In the meantime, however, I doubt
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
"internal error " when adding a new solution
We are getting an "internal error " when adding a new solution [com.adventnet.servicedesk.filter.EncodingFilter]|[INFO]|[185]: EncodingFilter called | [com.manageengine.servicedesk.sdpapi.v2.servlet.SDPAPIV2Servlet]|[INFO]|[185]: time taken:{init=0, after
Upgrade from 14505 to 14600 successful but UNABLE TO START INTANCE : URGENT
Hello - I upgraded from from 14505 to 14600 and everything said successful. However, the instance will not start. This is a production instance so if someone can help me out ASAP I would really appreciate it. I will upload the logs to Bonitas. In the
Business Rule assigning to technician no longer in service desk plus
We have a business rule set up that was set to assign to a specific technician. That technician left and was removed from service desk plus. However, the business rule still exists. Any time this ticket is created it assigns to the same technician but
User Managment setting push to probes ?
Hi, We are evaluating Opmanager Enterprise and have added 2 probes (3 servers in total), I have created some user accounts on the central manager server , how do i push these settings to the probes ?. The issue I am getting is that when a user logs in
Problem with API
I'm trying to use the API to enable/disable the RECORD_RDP_SESSIONS attribute for a user account. I've found that if I use the following; INPUT_DATA={"operation":{"Details":{"ACCOUNTNAME":"<acctname>","RECORD_RDP_SESSIONS":"true"}}} the setting correctly
Google fixes a high-severity vulnerability in Chrome 124.0.6367.201/202 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Google fixes a high-severity vulnerability in Chrome 124.0.6367.201/202 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
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