Google fixes a high-severity vulnerability in Chrome 124.0.6367.201/202 stable channel update
Good day, everyone! Chrome Stable Channel has been updated to 124.0.6367.201/.202 for Windows and Mac and 124.0.6367.201 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability
Read only permissions for non-owned worklogs
Hi all, If in the permissions Role the "Editing/Deleting others Time Entry" is not enabled the technician get the error message "You are not authorized to view this page" if open non-owned worklogs With this permission he can edit the entrys for non-owned
Follow vs. Share
The Follow and Share features look really similar on the surface, but I learned a bit about them today that I thought I'd share with others: Share - this sends a one-time email notification to the requester making them aware of the request, though it
How to create a new ticket based on the field of a request
I am creating a new starter ticket process, which the line manager completes with information of the new starter. We ask a question: What other systems do you need access to. For example, CRM system. We would like to be able to automate ticket creation
Mail fetcher auto-restart
Hello, Occasionally the SDP mail fetcher crashes. When this happens, we simply restart it, even without removing the blocking message. Unfortunately the crashes often occur during night-time, when no technician is available to restart the mail fetcher. Is there a way to have SDP attempt an automatic restart of the mail fetcher? Best regards, Demetrius
ADSelfService Plus' build 6409 released with issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6409. Issue Fixes An issue that prevented the use of images with uppercase extensions in the product has now been fixed. An issue that prevented SSO logins to Microsoft
Relative link request for patch Linux
Hi, we target to use Patch Manager Plus to patch Linux (OS level only) as below: -Redhat 7,8,9 -Ubuntu 22 and above -Oracle Linux Server release 9.3 and above -SUSE Linux Now the Patch server already can access the below link, for Ubuntu can detect missing
MDM will no longer be an add-on! It will be now available in all editions of Endpoint Central.
Hi all! We are here with two exciting announcements that offer you an enhanced experience with Endpoint Central. As you all must be aware, we have four editions of Endpoint Central - UEM, Enterprise, Professional and Free. Up until now, our MDM capability
Add a watcher to a request
Hi, We would like to add watchers to request. These watchers would need to have single request permission to read the whole request. For now we only have the option between 4 'Requester allowed to view' roles: Show only their own requests Show all
[Free webinar] The 3-step strategy to minimize downtime and streamline IT operations
Hello there, Tired of constant downtime and endless resolution cycles affecting your IT efficiency? Don't miss our webinar that details proven strategies to uncover the root cause of downtime, improve service availability, and drive IT operational excellence.
[Free webinar] The 3-step strategy to minimize downtime and streamline IT operations
Hello there, Tired of constant downtime and endless resolution cycles affecting your IT efficiency? Don't miss our webinar that details proven strategies to uncover the root cause of downtime, improve service availability, and drive IT operational excellence.
[Free webinar] The 3-step strategy to minimize downtime and streamline IT operations
Hello there, A recent study by Dunn& Bradstreet uncovered that 59% of Fortune 500 companies experience nearly two hours of unplanned IT downtime per week. Join our webinar and discover analytics-powered strategies that combat IT downtime and improve operational
PAM360 https gateway server and other queries
I am having some issue in PAM360, some information regarding the issue would be helpful. 1) I am using DNAT rule to access pam360 from public network with different port. I can access the resources from rdp and ssh but for web based it is not working.
ASR-1002x Cannot run NCM script
I'm trying to run a simple NCM script on a group of routers (2 in the group are ASR-1002x). Job fails on these devcies only but is successful on the other routers. Does anyone know if the ASR-1002x can support NCM? I'm getting the error response back
Experiencing slow performance with remote control
Hi, So this issue has been ongoing pretty much since we started using EndpointCentral years back. I was wondering if anyone else has experience similar issues? We used to have a lot of disconnections or not being able to connect, that seems to have gotten
How to calculate work hours lost from inefficient service desk practices [Free e-book]
Hello there, Don't let your technicians' time slip away! Explore innovative strategies that identifies wasted work hours, maximizes outcomes, and drives process optimization. Our latest e-book covers proven strategies to address time-consuming inefficiencies
How to calculate work hours lost from inefficient service desk practices [Free e-book]
Hello there, Don't let your technicians' time slip away! Explore innovative strategies that identifies wasted work hours, maximizes outcomes, and drives process optimization. Our latest e-book covers proven strategies to address time-consuming inefficiencies
[Watch webinar video] How DDI solutions optimize heathcare networks
Did you know that deploying a DDI solution—integrated DNS, DHCP, and IPAM— can enhance IoMT devices connectivity and reliably deliver round-the-clock Telehealth technologies across distributed healthcare network sites? With a DDI solution, healthcare
Make Search Bar always visible and have it search configuration items as well as content
Similar to GCP and Google Workspace, an always-on search bar would reduce my clicks by allowing me to search for both content and configuration settings.
[Free e-book] How to calculate work hours lost from inefficient service desk practices
Hello there, Don't let inefficiencies drain your service desk's productivity. Unravel the hidden cost of wasted work hours, drive process optimization, and maximize service desk outcomes using AI-driven analytics. Our latest e-book provides insight into
Error on Application Manager
WrapperManager: Initializing... jvm 1 | skip OS compatibility check : false jvm 1 | exitcode : 0 jvm 1 | OS Architecture : 64 jvm 1 | createAPMStartupDetailsFile() :: apmprocessid already present in file : jvm 1 | TMP-UBUNTU2204LTS-DEV: TMP-UBUNTU2204LTS-DEV:
Invoking UpdateManager.bat ( upgrade tool ) after upgrading to 9400
Dear Users, If you plan to upgrade to a hotfix over 9400, invoking the UpdateManager.bat file ( in windows setup ) from ServiceDesk\bin directory will not invoke the UpdateManager tool. It is because the UpdateManager.bat file which internally invoke the UpdMgr.bat file has reference to older conf file location. To over come this, before invoking the UpdateManager.bat file, download the attached UpdMgr.bat or UpdMgr.bat.txt file and save it as UpdMgr.bat under the ServiceDesk\bin\scripts directory.
Change device username after enrollment
Hi All, I'm an new user. I've a question about the username after enrolled devices. All enrolled devices thought user A, and we need delete user A then change to User B. Anything will happen for this action? Or any procedure should I do before delete
Plan to support patching for New Teams and the Bootstrapper
Is there a plan to support patching for New Teams and/or the Bootstrapper.exe?
Attachment Dropped
Hi team, I upgraded SDP to build 13010 yesterday and since then we see that certain attachment file types are not being included in tickets. So far I could discern that filetypes .xls, .xlsx, .txt are not being included in tickets. .doc, .docx, .jpg,
How can we upload attachment while raising request through REST API's?
Dear All, We have a service template where the attachment field is mandatory while creating the request but while Posting the REST API (JSON) it creates the request without asking to upload the attachment. Please let me know how JSON format looks like
Introducing enhanced security: Dark web monitoring and Endpoint Central integration
We are excited to announce the newest threat detection, investigation and response capabilities of Log360! Dark web monitoring: Continuously scan the dark web for leaked credentials and personal information associated with your organization, employees,
Reminders Visibility to All Team Members - ServiceDesk Plus
It would be great if we had the ability to be able to see reminders from other teams members in tickets in ServiceDesk Plus. At present, we can only see the reminders that we have set and no one else's.
What's new in DDI Central Version 4.0.2?
DDI Central version 4.0.2 out now! If you've already installed DDI Central, please upgrade to Service Pack Version 4002. Below are the key new features included in this release: Static subnet and lease management Simplify IP management for critical devices
Aplication manager
hii can anybody help my case? because i get this error when i run the application manager and after that i don't get akses to web server i think i should get http://ip:9090 or http://hostname:9090 can u guys help me?
Want to add SMS to user button/functionality
Hello Me and my company (about 3k users) are new to SDP. I have learnt that there is no "send SMS to user" button. This is something I think is a VERY neat function when you want to send out a new password or similar short information.. Has anyone done
Sync Device Templates
Hi ALL I try sync Device Template from ME side and have issue: Authorization failure. Please contact our support team at support@opmanager.com for further assistance.
Update on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected database
Autopopulate fields in Create User action menu in ServiceDesk Plus
I have integrated ServiceDesk Plus with ADManager Plus, and I see the "Create User in AD" action menu in ServiceDesk now. Is there a way to autopopulate the form from the request? Otherwise the pop-up window covers the request and you can't copy and past from the request itself.
PAM360 service not starting
I am having trouble starting the PAM360 service. while starting the pam360 service from the tray icon it shows permission denied. I even tried to start it from services but it automatically stops immediately. Any information on this would be very he
ServiceDesk Plus Cloud for legal team?
Has anyone successfully set up a ServiceDesk Plus Cloud instance for an internal legal department? My organization is a relatively small city government, and our legal team is interested in adopting SDP for management of contract and legislation review
Dell 5340 BIOS Update - Missing?
Good morning, We have had good success with using Endpoint Central to update BIOS on Dell Latitude models but the Dell 5340 BIOS updates are missing from Endpoint Central. A search of patch management or filtering by BIOS updates only fails to find it
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90106)
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