Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90106)
How to change Backup path pam360?
is there a possibility to change the backup path? We want to save the backups on a separate partition For Manual BackUp
Custom scripts $COMPLETE_V3_JSON_FILE parameter wrong file path
Hi, I am currently writing a a custom script do add a new request. When I send the parameter $COMPLETE_V3_JSON_FILE to my powershell script and I read the content of the parameter inside the script, this is the output I get : "c:/ManageEngine/ServiceDesk/bin/..//integration/custom_scripts/request/301_837_39496_1673027523240.json"
Report about Workstations or Servers that have not been scanned for few days.
Hello SDP, Is that possible to report on Workstations and Servers that have not been scanned in the last 48 hours or more?
Incorrect Asset assigned as server
Hi, I have an asset that's a type server, however it's workstation, how do i change it to a workstation?
opmanager
Hello I'm trying to download opmanager service packs, but one begins to download the servicepack is cancelled. My opmanager is version 12.5.3.15 adn my license company is eni venezuela. could you please help me? regards hector aponte
Closing a task in a Change when the change is already closed
Hello, we have a couple of changes that had additional tasks added in different stages other than the normal implementation stage. The change is now closed but they forgot to close some of the tasks. Is there a way to get this done? Thank you.
Mail Fetching - Poll SQL database for failure
Hi Just wrote this and thought I would share in case any one else can use it. Change the error log id to the max value then create a SQL job that runs every 5 minutes or so - Now you will be emailed if the SDP fetching service goes down or gets an error.
scheduled task to restart uems service?
I have found over time that there are systems that just stop responding as far as pulling configurations and patches. It's irritating because they still show online and still show that they are checking in on time stamps, but they never apply anything
Configuring Landing Servers
Hello I am planning to set up a jump server for remote desktop I set up the Windows servers according to the link below https://www.manageengine.com/privileged-access-management/help/landing-server-configuration.html But I get an attachment error I tested
Upcoming enhancements in Problems, Solutions and Setup
Dear Users, We are elated to announce the upcoming enhancements in Problems, Solutions and Setup .Below is a brief run-through of the same. Problems Copy Problem Create a customized copy of a problem from its details page using the Copy Problem option.
Password Manager Pro + Linux Resource and sudo Passwords
Hi all, After adding the resource and account, how can I automate the sudo password after connecting from PMP ? Thank you.
Announcing the official release of the Anti-Ransomware add-on for all Endpoint Central editions!
After a successful early access phase that began in 2022, we're thrilled to unveil the launch of the Anti-Ransomware add-on, now available to all editions of Endpoint Central. We extend our deepest gratitude to the users who have onboarded over 2 million
[Upcoming release] Extending Workflows to incidents, service requests, problems, and assets in ServiceDesk Plus Cloud
Hello there, The hallmark of high-performance IT and enterprise service delivery teams is the ability to put their core operations on autopilot while retaining control over the service experience standards that employees demand. To help your IT team achieve
[API] How to add a conversation through the V3 API?
Hello! I'm trying to integrate the Support Center into our internal project using API v3. Currently, I've encountered an issue. We can retrieve conversations, but we're unable to send a reply to a conversation. How can we achieve this using the API? I'm
SLA escalation notifications targeted to group
Is there a way to send out SLA escalation notifications to just the members of the group the ticket is assigned to? Currently all I see is the option to add the ticket owner (which may be no one in some cases) and individual technicians. I don't want
Ticket Request - Emails are going to trash automatically
Hello Team, We are using Service desk plus cloud for last two months and we didn't face any issues and Dudley from today morning All our support emails are going to Trash automatically in SDP. And I could see the emails in trash But tickets are getting
Service Desk Plus - Create Technician over REST api
Hi, On ServiceDesk Plus OnDemand, is there any REST api function that lets us create a new technician & fetch existing technician details? Thanks
Installation Failed - Extended Attributes (EA) are inconsistent
Good morning, I get the following error message: Installation Failed - Extended Attributes (EA) are inconsistent. as a result following a software deployment with a domain account. do you have an idea ?? THANKS
Email Notification VS Actionable Messages
Hi ALL In our SDP Cloud instance already are using both type of notifications and users received double emails ( How i can choose only one ?
User Hierarchy
Import User Hierachy Users>>Reporting Manager>>User Reporting manager- Manager>> Manager-Senior Manager
Managed Bookmarks Import from CSV (Endpoint Central Cloud)
It would be handy if rather than having to enter URLs for each bookmark individually on EC, if we could set the folder structure out in a CSV file and then import them. This would allow much quicker policy setups and updates. eg below. Where the folder
How to deal with emails stuck in helpdesk mailbox, which were not processed.
Hello Community, Noticed that not all the emails to the helpdesk mailbox for the past several days were processed and some tickets are missing. Tried to re-authenticate the mailbox by removing the account, then adding it back. After that all the emails
Templates for status change comments
Hi; If possible, i would like to template option for "status change comments" and "request closure comments" forms. We use frequently "status change comments" and "request closure comments". We often write the same text. For example we change status to
change the default remote desktop
Is it possible to change the default remote desktop ports and ... before adding resources?
How to stop "Site" Field from changing when changing templates
Hello, Wondering if anyone else is having this issue or found a work around. We have multiple Service Category and Incident templates setup and we have noticed when converting an incident to a service request or even updating one service request template
How to populate "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager) on Request Additional Fields?
Dear All, We have created two (2) request additional fields on a Service Request Template to auto. populate Requester "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager). Please let me know how can we auto. populate
Site extremely slow
Hello all, is there any problem with the site? It is extremely slow
Assistance Required with Executing Custom Function in Business Rules
Hello Community, I'm currently working on integrating a custom function within the business rules of ManageEngine ServiceDesk Plus, and I've encountered a bit of a roadblock. I've successfully created a custom function intended to make an API call, which
Unable to Receive Items from PO -
I suspect this issue is due to the "_" underscore within the item name. We are not able to process this PO due to the error message. Anyone have a workaround or potential solution?
Issue with automatic status change
Hello - We added logic in SDP to automatically set the Request status to 'In-Progress' upon user/client reply. This works fine, however we are seeing when users/clients reply "Thank you" it obviously still sets the status to 'In-Progress' which prematurely
PostgreSQL 13?
Hello everyone, We are somehow forced to upgrade our PostgreSQL Databases from Version 11 to 13. ADSelfService doesn't support PostgreSQL in Version 13. Is there any ETA when that will be posssible? Thanks in Advance.
[1 day to go] DDI Central Webinar on 2nd May: How DDI solutions optimize healthcare networks
With a DDI solution, healthcare facilities can effectively manage their IT network infrastructure from a single pane of glass! By unifying the three core network services—DNS, DHCP, and IPAM—DDI solutions ensure critical services like video consultations,
Last Patched Time error
Hi, I have some servers with the problem you see in the picture, you see in green the last patch installed with date, but marked in red, you see there are newer patches, but it doesn't show the installation date. Why does this happen? How can I fix it?
Is there a way to view ticket details from custom dashboard report?
Hello, is there a way to view ticket details by clicking on a custom dashboard report? For example, from a tabular report in bar chart format? In other ticketing systems, users are able to click on columns and view the tickets within that column. That
TFTP Configuration Backup Location
Can you provide a tftp backup directory? Or provide an operation method for exporting network configurations
Asset Status is Not being changed to "In-Store" by following the Request - Custom function Script
Dear All, I was following the Knowledge Base Article available at the link and while configuring the Off-boarding template the script works fine and also end the relationships with the User respective Assets but the status of the asset still be "In-Use"
File transfer
While you can use Connections/Secure File Transfer to move files between servers you have access to, how does one move a file from their workstation to a server?
Overlay deployment of partition C, boot blue screen
I followed the instructions in the document and configured the OS deployment When I configure a fully formatted hard drive, the OS can boot and log in to my account But when I configure the deployment of C partition, the boot process is blue screen. When
Script to disable new Outlook Look on Mac
Hello, i found a way to disable the "Try Outlook Look" on MAc but to be honest im not proficient on Mac it says that you can enter this in terminal. defaults write com.microsoft.Outlook EnableNewOutlook -Integer 0 Can anyone give me a hand on how to write
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