Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Re-engineer SDP Cloud Asset Probe and Discovery to not seek Domain Admin credentials
our security team will not let us utilise a domain admin account as, correctly, there is an account with the permissions required that isn't domain admin. its poor security and design principal to fall back on domain admin credentials!
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
v3 API request download Attachment
Can you download attachments from a request using v3 API? I can see attach, list attachments.. but nothing related we are building a Bi-Di Interface as native connectors are not forthcoming.
How to Set/Add the Background Image on the Dashboard?
Dear All, We have created a Dashboard with few Widgets on it and currently the dashboard we've prepared now doesn't have any background image. Please let us know on how can we add/set our organization default background on our newly built dashboard? Regards,
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Requests and Tasks in the same view
I am trying to find a way to view all my technicians' currently assigned work. Their work may consist of requests assigned to them or tasks assigned to them from an open project. I'd like to see a view that shows both their open requests and open tasks
ManageEngine Endpoint Central MSP Licensing
ManageEngine Endpoint Central MSP - perpetual or annual? which one is better?
PostgreSQL Custom Query for a list of workstations and the software installed for AssetExplorer
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I'd like to create a query that shows all the Windows 10 workstation with the name starting with "desktop" and a list of software that is
workstation deleting problem
Hi, I have a problem with workstation deleting from adauditplus plus, the computer is not accessable yet, and I would like to delete it, but i got " Synced server(s) can not be deleted " message. We have log360, i tried to find solution, and i found an
Manage Engine Endpoint Central Integration with Active Directory
How does ManageEngine retrieve Active Directory (AD) information such as users and computers? Do some features of ManageEngine require calling AD services such as Active Directory Domain Services (AD DS) and others?
Disable Closure Comments for Direct Resolution Entry
Hi everyone, I'm looking to remove the closure comments feature from our ServiceDesk Plus Cloud setup, allowing direct entry of resolutions only. Has anyone configured this before? Any guidance or contact points for support on this would be much appreciated.
Allow Users with no Account to View Solutions.
It would be very useful if some Solutions could be made available as View Only for those without accounts.
Introduction of Purchase Request
We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in less than three minutes.
Excluding patches for EOL Operating Systems
Hello, My company has some Windows Server 2012 R2 servers still in our environment and due to them being end of life, any attempt to patch them automatically fails. I was wondering if there was a way I could exclude patches to these servers from being
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
How can we Auto. populate Current Logged-in Requester Details on the Request Additional Fields?
Dear All, We have created a Service Request Template namely "Request for User Information Update" with the Request Additional Fields such as: a) Display Name b) First Name c) Middle Name d) Last Name e) Login Name f) Department g) Mobile h) Reporting
ssl issue
I am attempting to update our expired ssl for ad aduit plus and when I generate a .csr file with the instructions I found here (https://www.manageengine.com/products/active-directory-audit/help/admin-settings/steps-to-enable-ssl.html) the csr file is
BSOD after deploying an Image.
After deploying one of our images, we end with a BSOD after restart. I was trying to find anything on the forums, but so far no success. Can you point us in the right direction? Regards, Jose L. Alicea 321-214-6814
Exchange Reporter Plus build 5718 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5718. Enhancement: Exchange Reporter Plus can now forward audit logs to ManageEngine's cloud-based SIEM solution, Log360 Cloud, for effective monitoring and compliance
Custom Script to write to Description field
Hello All, Just sharing in the event anyone else needs to do this and is having trouble. As part of our disable user policy, we run a custom powershell script to write "Diasabled -Month -Year" in the user's description field. ie: DISABLED July 2019 To call the script place this in the custom script command line/box: powershell .\scriptname %userName% for example: powershell .\disableDescription.ps1 %userName% The script itself: $admgr_user = $args[0] #Importing Module Import-Module Activedirectory
Get execution status after running PS1 script?
Is there a way to get informative remarks after deploying a ps1 script to an endpoint? For a simple example: I have the following script which is intended to uninstall a software by referencing its MSI package code: msiexec /x {D834B61E-F774-4EDD-B776-EFB6D60E0AA7}
Group information in Problem Module
We are adding the information from the problem module to Analytics Plus. We would like to add which attention group is assigned the problem tickets. We add the column to the problem data, but we need to match with the information from ServiceDeskPlus
SQL Query to select Server and Workstation assets Operating System, OS Service packs installed (i.e. KBxxxxx) and the associated KBxx Installed On date.
Within SDP, I am able to view server and workstation OS, KBs installed and the date the KBs were installed on. See attached picture for reference. Could you please provide me a SQL query that will pull back this information for each asset?
Creating a Timer via Custom Function
Good day SDP Community, We are attempting to use this custom function to handle the automated emails we receive from our internal PRTG architecture. (PRTG is network monitoring software & sends emails when network assets fall offline and when they reconnect.)
Windows 10 upgrade to Windows 11
Hello, could you help me with an issue with an update from Windows 10 to Windows 11? We use to update pre-prepared template "Windows 11 FeaturePack Upgrade" which is downloaded from public templates. On some computers, we are able to install this update
What is the installation path of PMP on a Linux server?
The client needs to extract the logs folder
Devops integration with ServiceDesk plus on-prem
Hi Team, Can we integrate Devops with SD plus which is on-prem. If yes, where can I find documents related to requirements and setup? Thanks, Isaac.
Mobile Device Manager Plus - Free training
Join us on July 16 to 30, 2024, every Tuesday at 6:30 GMT and 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Here's what we'll cover each week: Week 1: Device Onboarding and
Update failure
Hello, I am facing upgrade failure while updating from ver.13000 to 14000. Console shows following message:"ServerStatus indicates server is migration failed setup...please contact support", so could you tell me the way to fix? Below URL is reference.
What is the installation path of PMP on a Linux server?
We want to locate the section with the logs
List of all technicians according to their status: online and offline
Please give me a SQL Query: 1.List of all technicians according to their status: online and offline. And a Query: 2. Get the name of the current requester who has entered the service desk. like var x=$CS.getValue("REQUESTER");
How Windows Users can Convert their VCF files to CSV format
VCF, or the Virtual Contact File, is the internet standard for moving contact information. CSV file, Comma-Separated Values, is a kind of text file developed to store data in an organized format, a bit like a table. The popular flat-file format uses commas
Change additional field type from Service to Common
I have an additional field I've made under a Service Category. But now I need to change this field to a "common" one. Is that possible?
Create a View like My Pending Requests or Tasks for a group
Does anyone know how to create a view of pending requests or tasks for a group? The system built-in my pending requests or tasks can't be copied to modify so wondering how I could create this.
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