Display Request Description in Associated Task
I found an article detailing some steps to make the request description display in an associated task: https://pitstop.manageengine.com/portal/en/kb/articles/update-task-description-with-request-description I've done my best to work through the steps,
Pickup button does not force mandatory fields to be entered
Hi there, I can in [SD-106041] SDP 14000: Pickup without fill mandatory fields (manageengine.com) that there was some work to remove the functionality where using the 'pickup' button would force mandatory fields to be completed. I think this functionality
Removing old Admin user
When we try to remove old admin users from password manager I go to delete the user and it fails. Under the audit report shows a error that User is required to approve the access control of the resources. I can't find anything that this admin user is
PMP upgrade failed from 12401 to 12432
I perform an PMP upgrade from 12401 to 12432 and getting error while applying DB level changes and the process end with error occured. Post invocation in progress Applying DB Level Changes 60% Completed [|] Error Occured... Uninstalling post invocation
Disable Pop-Ups
Any way to disable these Help Video pop-ups? They're annoying. Thanks!
No option to import from CSV?
Hi, I have given access the asset module within SD Plus to some technician but they are missing the option to import from CSV? I'm guessing in will be a permission somewhere but not sure where? Thanks
Is there anyway to filter out Chinese in tickets?
Long story short, we shared a ticketing system with our China company. This was a bad idea as over time as there has been more and more requirement to separate our tickets from there's. We've copied an instance of ManageEngine and run it on our server
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
Celebrating a milestone: DDI Central now manages Microsoft DNS and DHCP servers!
We are elated to announce a significant milestone for DDI Central! Our platform now supports the management of Microsoft Windows DNS and DHCP servers. This enhancement brings unparalleled convenience and efficiency to Microsoft Windows Server OS users
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus [Jul 25]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities of ServiceDesk
Masterclass 2024: Episode 6—Build a robust IT asset management process using ServiceDesk Plus Cloud [Jul 24]
Hi there, We are excited to invite you and your team to the sixth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the sixth episode of Masterclass 2024, we will deep-dive into the hardware and software asset management capabilities
Problem switching from trial to free license
Hello, I have only 1 device, well below the 25 devices limit. The trial period is over, and I'm presented with the screen to migrate the only device I have to free edition, which I selected, register, and confirm yes, and ... nothing. The web interface
UEM Not Associating Patches to Systems
We were checking that latest release of patches were being deployed, and found an Issue with at least a couple. Many of our Windows 11 were not receiving a couple patches. Cumulative Update Win11 .Net (KB5039895) Cumulative Update Win11 23H2 (KB5040442)
Teams application patching management
Hello, today I realized that I am not updating the application indicated in this URL https://www.manageengine.com/products/desktop-central/software-installation/silent_install_Microsoft-Teams-(System-Wide-Install)-(1.7 .00.13456)-(x86).html from what
CMDB CI status
Hi there, We're setting up the CMDB in ServiceDesk Plus Cloud, and I'm curious how other organizations are handling deactivating CIs that are no longer in use, like a server that gets sunset or a SaaS application we're no longer using. I was going to
Custom trigger to set due date based on date of request
Hi everyone! Is it possible to set the due date of a request based on the date the request is raised? For example: - If request is raised until 22nd of the month then due date is 27th of the month. - But if the request is raised after 22nd of the month the due date is 27th of the NEXT month. Any help would be appreciated. Ana.
Blank page when viewing traps
I'm trying Opmanager v128104, Under "Trap Viewer" page, when clicking on any received trap, I get black white page on the right. Is this normal? I'm not using any adblock extensions. I have tried Edge, Chrome and FireFox browsers with no luck.
Patch Tuesday updates - July 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins KB5041024, 2024-07 Security and Quality Rollup for .NET Framework 2.0, 3.0 for Windows Server 2008 SP2 (KB5039911) (ESU) KB5041024, 2024-07
Patch Tuesday updates - July 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins KB5041024, 2024-07 Security and Quality Rollup for .NET Framework 2.0, 3.0 for Windows Server 2008 SP2 (KB5039911) (ESU) KB5041024, 2024-07
Distribution server VS Direct connected
Hi, Testing out EndPointCentral and got a question. How do you manage your laptops, when they are away from the office and Distribution server ? Is it necessary to have 2 different installations ? One for Desktops located in reach of the Distribution
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in about three minutes.
Identify critical skill gaps in your IT technicians [Report bundles]
Hello there, How do you measure team performance? Do you dig through endless SLA violations, escalations and resolutions? There's a faster way to this. Ditch time-consuming performance ranking spreadsheets that only give a partial picture, and discover
Endpoint central Agent Pusj
Hi, I just bought the endpoint central solution and pushed the agent to all devices in the company lan, but i need suggestions or advice or how i can push it to Work from home employees that never connects to the company lan note that thier device are
Sorting by priority, but then what?
Hi there, My team are moving to working through our queues in order of priority level, however when we sort the columns by priority, we aren't sure what the next sort is being performed. For example, we use the List View option to view our workload. If
Group membership checkbox in user creation templates.
Dear Community, We make use of single user creation templates to create different types of users in our AD for different departments within our company. In the past we have used extensionattributes inside our templates that we fill in during creation
[SDF-104847] Show RSS-Feed in Home or Dashboard
Hi, we would like to display rss feeds about security alerts on the home screen or dashboard. (f.e. https://www.heise.de/security/rss/alert-news.rdf ) Our attempt to embed the feed as a widget fails. Is there a way to integrate a feed and if so, how?
Monitoring Veeam Backup jobs with SNMP
Hello everyone, First of all, thanks to this community for providing such great support :) My question is simple: a few days ago, we deployed a new server with OpManager Professional Edition (still in trial mode), and we want to monitor the SNMP results
Change SAML configuration in database/config file
Hello, we changed a value in the SAML configuration and now we are not able to login anymore. Is there any way to change the configuration values of the SAML configuration while not beeing logged into the web interface? Can we change the settings in any
URL or Application allow for a custom time period
Hi Team, Is it possilbe to allow URL, Appliations for a specfiq group of users or devices for a custome time period? As a example: https://www.google.com/, https://www.manageengine.com URL will be allow for specifiq users or devices after 6:PM to next
Get technicians API and search
It seems like whenever I provide search fields for the /api/v3/technicians endpoint I only ever get back 1 result. Is that the intended behavior? I would have expected the "Get all technicians" API to get all that match the provided search fields. I would
Gain full cloud visibility with the Resource Inventory report
Hi there! We are thrilled to announce the release of our new Resource Inventory report feature in CloudSpend, designed to provide a detailed overview and analysis of all cloud resources within your organization's cloud environment. You can leverage the
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
Request for Information on Entelyst Services and Support Contacts
Dear Support Team, Could you please provide the following information regarding the services our company Entelyst owns? List of Services Subscribed Through Manage Engine: Could you provide a comprehensive list of all the services Entelyst has subscribed
Computer Specific Settings values has been removed after to the upgrade
A few days ago I made an update of manage engine to build 11.3.2416.10, everything seemed correct but when I go to the Computer Specific Settings section I have seen that the settings appear as I had them before the update, but when I try to edit one
Notepad++ fails to update if running-but says it did...
I did a test (my first one) of patching 3rd party software for notepad++ using Configuration Manager. I did a straightforward one and it worked great! Strange that it doesn't leave a status in the local Software Center that it did the update though.
Time Spent By Technician / Group for Request
Hi Users, We are working on the functionality to calculate the time spent by technicians/group/status for a request. With this we will be able to calculate the time spent by ticket on a Status,Group and Technician & generate corresponding reports. Please refer to the following image for further information. Please let us know the type of corresponding reports you will be interested. If there is any other scenario/use case please let us know. Your inputs would be valuable in building this feature.
New Customizer - HTML Snippet - Night Mode Support
I'm checking out the customizer for the first time, creating my own page. I typically use SDP in Night Mode. When I use an HTML snippet and preview it, the preview has the HTML snippet with a dark background (good) and still black text (bad). I did not
ADManager keeps signing off even though session expiry time is set to never
the ADManager keeps signing off a user after a random time of not using it in the browser - even though session expiry time is set to never under admin-settings for the user. It happens to all our users, and it is a random amount of time after this happens.
Unable to configure Gsuite because of Invaid redirect URI ManageEngine Servicedesk plus is providing, could this be because my license expired
I've tried copying the URI redirect URI from ManageEngine Servicedesk plus and pasting it to create a credential in Gsuite for the app but Gsuite says that the redirect URI is invalid giving me this message: Invalid redirect: Must end with a top-level
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