Unable to configure Gsuite because of Invaid redirect URI ManageEngine Servicedesk plus is providing, could this be because my license expired
I've tried copying the URI redirect URI from ManageEngine Servicedesk plus and pasting it to create a credential in Gsuite for the app but Gsuite says that the redirect URI is invalid giving me this message: Invalid redirect: Must end with a top-level
Export all SLA details along with SLA Criteria
Hi all, I want to export all the sla details stored in service desk plus on prem along with their SLA criteria. Is there an PGSQL Query for this? The build I'm using is above 14000
How do I build a Report that includes resources from a Request?
For example - I have a Service Catalog template called "Request Laptop" that users can fill out in the Self-Service Portal. Under "Resources", they can select a 13", 14", or 15" screen size and write in a "needed by" date. I would like a report that shows:
Domain Dropdown and Domain Filtering
It is recommended as a security process to disable the domain dropdown and domain filtering on the login page. I cannot seem to find a good definition of what will actually happen if I do that. As we use domain login for our staff, if I make it go away,
Requester Search - Please enter numeric values for Request ID
In builds 14740 and 14810 (our production and test builds currently), when requesters use the Search in the navigation bar, it behaves as though it is forced to be the Request ID search. It does not provide any other options and creates errors when searching
Emails based on Resource Info Fields
Hey everyone, Logged this with support but drawn a blank, so hoping the community can help :) We have templates for our new starters, that have resource info fields that are selected for various requirements. We'd like to be able to send a notification,
ADSelfService Plus' build 6501 released with bug fixes
Hello Everyone, Issue fixes An issue that caused incorrect messages to be displayed during failed CAPTCHA attempts has now been fixed. An issue that occurred while restricting unowned licenses when multiple accounts with the same username exist across
Important: End Of Life announced for MSOnline PowerShell modules lower than 1.1.166.0
Hello everyone, Microsoft has officially phased out legacy authentication in the MSOnline PowerShell module on 30 June, 2024, which was used in versions lower than 1.1.166.0. This module is essential for M365 Manager Plus to collect data for its License
log out all users powershell script?
looking for a script that logs off any logged in users on windows. Closest thing I found to be useful to be used in EPC>> $regex = '(?<=\s+)\d+(?=\s+[a-z])' $quserOutput = quser $quserOutput | Select-String -AllMatches $regex | ForEach-Object { $sessionId
Dynamic Custom Group based on script
Custom Groups | ManageEngine Endpoint Central according to the documentation i should be able to create Dynamic Custom Group based on scripts but i dont have a script option, any ideas? Server is the current build 11.2.2325.19
Tracking & Reporting Communication Attempts
Our organization supports a portfolio of skilled nursing facilities across a geographically disperse area. Recently we underwent a change in our model of support. We used to provide technicians on-site on a rotating schedule to provide support to our
Ad Audit Plus - Install Without a Domain
Hi everyone a company asked us to install Ad Audit plus just to audit Synology Nas files. The company does not have a domain and the computers are all MACs. We have installed the product demo but it does not allow you to proceed unless you specify a domain.
Email tracking
Hi, what's the easiest way to track what ticket number an email has been added to? We have an email that I can see was sent on 17/06/2024 at 15:25:52. It was processed by ServiceDesk, but we can't see where it's gone. It wasn't created as a new ticket.
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Drill deeper, troubleshoot faster: Applications Manager + Prometheus Integration for Nginx and Kubernetes
Hello Everyone, We are elated to announce a new enhancement in Applications Manager! We have added support for Prometheus monitoring mode for Kubernetes and Nginx monitor types. This is in addition to the existing Prometheus monitoring mode support for
Maintenance Page
We have an On-Prem ServiceDesk set up. After performing an upgrade, and after starting the SD Service, we want to prevent the Users from logging in and submitting tickets, until we can check the system and confirm the upgrade is successful. So, in case
Deploy superseeded patches
Hi team, We have APD for third party apps and we have noticed something on our production wave. As we already have a patch criteria "Deploy patches after 14 Days from approval\release" on a lot of production servers we are still having old patches installed
Custom query to generate a report with description and resolution of archived ticke
Hello, Would like to request for assistance on how to generate a custom query report for archived tickets that includes their resolution and description. Thank you
MFA for support accounts
Any suggestions on how I enable MFA for our support accounts? To explain further, we have some AD accounts which are used by 3rd party support companies (ie not employees) to support our internal applications/systems. They are purely an Active Directory
MDM Client App Stopping after Remote Restart on Android 12
We have a very important client testing our generic AOSP Android 12 tablets and we are seeing an issue where after a remote reboot there is tablet generated message that pops up saying that "ManageEngine MDM keeps stopping". I am attaching a snippet of
Struggling with Rack Server and ManageEngine Patch Manager Plus. Any Advice?
Hi everyone, I'm currently facing some issues with my rack server setup and ManageEngine Patch Manager Plus. I'm relatively new to managing both hardware and software in this capacity and could really use some advice from those more experienced. Here
Cisco switch C1000-8P-2G-L Template
Hi ALL! I have Cisco switch C1000-8P-2G-L. Switch and i need to monitoring it... Who can share Device Template for this device ?? Thanks
Exchange Reporter Plus rolls out Elasticsearch feature for email traffic reports in build 5611
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5611, with Elasticsearch feature for all email traffic reports and important security issue fix. Highlights Elasticsearch for email traffic reports: All email traffic reports can
Is Service Plus Cloud having an issue where tickets are not being generated from emails sent?
We have not received tickets/requests in Service Desk Plus Cloud from emails sent to the desk for over four hours. We have done our internal checks but nothing seems to be out of place. Is there an issue?
UPDATE 13000 to 14205 - FAIL
Estoy tratando de actualizar Service desk para poder obtener informes ya que la compilación que tengo es muy antigua. Durante el proceso regular logré llegar a la versión 13000, pero cuando paso de esa versión a la 14205 falla la actualización.
Manual patch task from user
Hello, I have the following question, I have a group of servers in which I need the end user to have full control of the updates, my idea is to be able to send the patches to the servers, but not have them installed, until the user, in manual do it. can
Create Ticket from Workflow
Hey everyone, we have the requirement to generate and follow tickets from workflows. For example: In the onboarding process, it is sometimes necessary to purchase, inventory and set up hardware. We treat this as a process independent of the actual onboarding
Get requests by requester or technician using serviceDesk plus REST Api
I am developing a client application where we want to show requests createdby(requester) or assignedto(technician). Referring to REST API documentation, I can find that there is no api supporting this functionality. Only way is to get all requests and filter it out which is not preferable due to huge load time. Can you please let me know if we have an API updated for this? Also I checked ServiceDesk plus mobile app where we have a similar functionality, would like to know how does the mobile app
Agent Scan FAILURE After Server Restore
Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
System Misconfigurations Not Showing For All Devices
Hello, I was exploring the Threats & Patches portion of Endpoint Central when I came across the System Misconfigurations section. I noticed that only 10 devices were showing they had misconfigurations even though there are 21 devices in my ecosystem and
Run reports on archived requests for SDP-OnDemand
Is there a way for me to run reports on archived requests on SDP On demand? I can view the archived requests in my views, but when I create reports with time frames that include something that is archived, it returns no results. I have tried to follow steps similar to the on-premise reports for archived requests, but the archive request module is not available when I create a custom report. If not, is there any way to un-archive requests so that I can run reports on them? Thanks!
Missing AD update
Hello, there. Although AD supposedly is fetched nightly for all updates, we notice that the value of AD fields such as Title, Department, Office do not update in SD even when marked on. There's no error message from SD, nor in the log files. What are we doing wrong? Cheers
Error with including survey feedback in report
Hello, I am trying to build a report that includes survey feedback comments. I am able to pull all of the data for the surveys except for the comments. I have followed the instructions from this previous post Survey Feedback in a report (manageengine.com),
[Webinar] Streamlining SSL/TLS certificate management with ServiceDesk Plus
In the world of ITSM, efficiency and risk management are paramount. Yet, many organizations overlook a critical component that impacts both SSL and TLS certificate management. This oversight can lead to service disruptions and vulnerabilities, all of
Mobile app - asset scan option in SDP MSP
In the SDP MSP mobile app, both Android and iPhone & iPad did not have the option for Asset scan and asset details. few customers demanding this feature to have in the SDP MSP app.
Are business rules case sensitive?
Hi there, When we use business rules that look for a specific subject line, we've noticed that it is case sensitive, is that correct? As an example, if the business rules is looking for a subject that contains 'Peter Pumpkin', it will fail to apply the
Report to show reopened tickets
Hello, There is a common requirement to generate a report that shows reopened tickets. I see no method of achieving this out of the box. Is it possible via a Query report? Can you provide a query if possible. Thank you.
Deploy WLAN settings to new / factory reset Android tablets
Hi, we have about 25 new Samsung tablets, which we want to manage with Endpoint MDM. Our plan is to use QR Code deployment. I made a template and the devices are setup with a few clicks, receive a new name and are attached to a specific group in MDM.
ServiceDesk Plus API question
Hello, I am new to ServiceDesk Plus product and I am looking into some possible integrations with it. I am a bit confused with the API versions - as I see there is v3 which is only for Cloud version? Or v3 can be used for on-premise deployments too? If
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