ServiceDesk Plus API question
Hello, I am new to ServiceDesk Plus product and I am looking into some possible integrations with it. I am a bit confused with the API versions - as I see there is v3 which is only for Cloud version? Or v3 can be used for on-premise deployments too? If
Resending of Approval on Request Edit
If a request has been approved and then is edited or a resource field modified, is the expected behaviour to resend the approval notification again?
License Management shows incorrect details
License Management in Endpoint Central is very basic. Presently, it just counts total number of applications installed against the count of licenses in hand/procured. Ideally it should classify the utilised licenses based on license key provided, so that
SDP Will Not Startup after enabling HTTPS Mode
I recently enabled https mode on our Service Desk Plus installation and imported an SSL certificate because I need to get it working with Exchange Online. Now the application just gets stuck on the splash screen every time I try to launch it. Has anyone
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Looking for a report listing all machines that use the domain administrator account
I need to change our built-in domain admin account password, so I would like to get a list of every server that's logging in with that account. When I run user logon reports for Administrator, I get over 130,000 logs, mostly just domain controller activity.
Desktop Central report computer with bitlocker
Hi, how can I get a report about bitlocker enabled computer? Regards Rainer
Run a report to show computers in AD that are not managed by Desktop Central
I am looking for a way to report on computers that are in our AD but that have not been added to Desktop Central. I can see these when going to "Add Computers" under SOM and showing Hide Managed Computers, but I would like to run a report on these.
How to invoke reply form from a request cycle transition
Hi, I am working on a new request cycle for my organization and one of the transitions is called "Contact requester" Is there a way to automate the transition so when a technician click on the transition the Reply form is invoked?
On-heap PolledData cache entries count has exceeded
Hi all, I've encountered this error on ManageEngine OpManager version 12.4.154 The error message states "On-heap PolledData cache entries count has exceeded 30,000, which might affect product performance. Kindly contact our support team with logs for
How to create a Child Request from a Parent Request (Any Easy Way)?
Dear All, Is there any easier article that will demonstrate creating a (one) child request from a parent request? Please kindly share Currently we have parent service template which has only two (2) request additional fields. Regards, Wajahath Farooq
Expanded coverage for Azure monitoring
As more organizations adopt Microsoft Azure, we are deepening our monitoring of the platform, to deliver even greater value to businesses that rely on Azure or include it in their multi-cloud strategy. Applications Manager already offers broad support
Custom Settings acces in Kiosk mode not working using API
Hello, according to this article I've added the new intent on back button pressed action for android app. But nothing happend when I'm on single application Kiosk mode when I press back button. My application is .net MAUI application and for android platform
Azure Data Factory Receiving a 4013 Error
I have setup postman and everything works correctly and I receive results. I setup a dataflow in ADF with the same information but receiving the following error. Keep in mind you will see the input_data below not encoded. When I do encode it I get error
How to - display associated_roles from a Technicians via API.
I try to display a information from the endpoint Get all technicians, but when I execute the JSON I don't see that column in the request. I have the same issue with: secondary_emailids associated_sites This is the input_data: { "list_info": { "sort_field":
Security advisory for remote code execution vulnerability in Log360 UEBA
Security advisory for remote code execution vulnerability in Log360 UEBA Vulnerability Details Product name Log360 UEBA Severity Critical Affected software versions 4060 to 4065 Fixed version 4066 Fixed on 17/06/2024 Details: The ManageEngine Log360 UEBA
IP Address Manager
Hi ALL. I turn ON option "Reservation status of an IP Address is changed" with email notification. After it I receive same emails about Reservation status of IP of all reservations but these reservations were made many days ago and no changing were wit
java.sql.SQLException: The key is not encrypted using the specified decryptor.
We are getting the below error after patching windows, but nothing changed on our SQL server or PMP server. [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]: Caused by: java.sql.SQLException: The key is not encrypted using the specified decryptor.| [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]:
Configuring OAuth Refresh Token with ADManager & Jira Service Management
I’ve configured an Application Integration with Jira Service Management in ADManager Plus. Everything works fine and as expected, however the authorization keeps expiring after about an hour, then I have to log into ADManager and re-authorize the application.
MAC-IP Combination Changed Details
Hi ALL I setup notifications Alert from ManageEngine OpUtils : MAC-IP Combination Changed Details How i can turn on it only for some specified networks (not for all) ??
How to use MainSocketServer in package 'com.adventnet.management.mstransport'
Hi, I am trying to apply OpManager to my cooperation. Can anyone help me to use or trigger the MainSockerServer in pakackage 'com.adventnet.management.mstransport' in file ManagementServer.jar in classpath to send and receive data.
Patching a cluster of servers
Hello all, I can't find any answer or guide to my question, please accept my apologies and point me to the answer if this is already answered. OK, my question is, how can someone patch a batch of servers, fulfilling some custom criterias, and perform
Upgrade Application Manager to the new version
Hi Everyone, i have little question to ask, i have client who want to upgrade they Application Manager to the new version. Now they using an old version of the application manager , namely a version 8 years ago and they want to upgrade, but i don't know
Hide asset in template
Hello, I need to hide the Asset field during template loading, I have tried the bellow script but it does not work: Edit the incident/service template from which the asset needs to be hidden, choose Field & Form Rule tab. Create a rule "On Load" with
Hide Asset Field
Hi, I am looking to hide the Asset field in an Incident Template (probably in other Templates too) but cannot seem to find it using the Hide Field in Field and Form Rules? Can anyone help? Thanks In Anticipation Ian
Service Desk Plus intergrating with Sharepoint
We are running 7.6.0 build 7600 and we want to intergrate our sharepoint intranet with our help desk. Is there a webpart for requestors and technicans that we can plug in to our sharepoint site?
E-Mail Command for Change Module
Hi Can I use E-Mail command to change the status of change in each stage This's my example Change's current stage is "Implementation" and status is "In Progress" I want to use E-Mail Command to change the status from "In Progress" to "Completed" Tha
how put url (external link) to the request template
I consider the case when the user specifies the problem, for example, indicates that there is a problem with telephony-> there is no sound in the headset, then display a web-link to the instructions on the request template (in this case, insturction how
Identity360 has rolled out its latest update!
Greetings! Identity360's latest update will feature the following enhancement. Enhancement Identity360 extends its integration support to include Salesforce Lightning. Excited about this release? Log in now to try the new update. Don’t have an account?
Configuration Manager Issue
The "configuration management" feature detects changes in the configuration of the mikrotik routers, but only because the date has changed. Generates many false errors. Is there any way to change this problem?
Expanding Custom Function for creating child requests
We utilize a custom trigger and custom functions to automatically create child requests off of a parent request. I got sample scripts for this from this post: Script for creating new tickets based on information from one ticket (manageengine.com) I was
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
Adding a link on Requester Homepage to another instance template
Hi, How do you add a link on the Requester Homepage of one instance to a template on another Instance? I've setup a button with Action Type URL to the relevant templates URL But when you click the button you get the below error, I believe it's looking
Dynamic Form
Hi everyone, I'm currently working on setting up a project governance framework using SDP for our project managers. My goal is to create a dynamic form within SDP that adjusts the questions displayed based on the project's current stage. This way, project
VNC access using a landing server
Is it possible to use VNC connections via a landing server? I am able to setup a VNC connection without a landing server.
Search requests via API using Deluge
I want to build a custom function that searches requests by a certain data point, such as the subject. The REST API documentation shows how to query a request by entering the request ID in the api path: url = "https://xxxxxxxxxx.com/api/v3/requests/{request_id}";
Numerous Security Vulnerabilities in SDP
Good Afternoon, I just wanted to get the process rolling on several security vulnerabilities in the versions of Nginx and Apache Tomcat used by ServiceDesk Plus. Here are the vulnerabilities as reported by EndPoint Centrals security vulnerability scanner.
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