Performance
Glowroot for Linux
The below steps are for version 11 1. From the attachments download the glowroot.zip and extract it under [Product_home]. Ex: <drive>:\ManageEngine\SupportCenter Plus -directory. 2. Edit run.sh file and add the below entry JAVA_OPTS="$JAVA_OPTS ...
How to Enable Glowroot in SCP verison 14.0 and above
The Glowroot can be enabled in SCP version 14.0 and above versions, by 2 methods: 1.Enable glowroot in run.bat file, if you are starting the application via command prompt >>You need to remove the term "rem" the run.bat file for glowroot and save ...
How to take a connection dump for analyzing performance issues?
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug Note: The above URL works even when ...
No ManagedConnections - Steps to increase pool size
From the logs we were able to identify the error trace as [org.apache.catalina.authenticator.NMSFormAuthenticator]|[WARNING]|[68]|: Unexpected error while forwarding to login page : {0}|javax.servlet.ServletException: ...
No Managed Connections. Steps to enable Read Committed Snapshot Isolation- MSSQL
Enabling Read Committed Snapshot Isolation in MS SQL server In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application server performance and crash issues. What is RCSI? Since databases ...
Transaction log full
Logs: Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases ...
Steps for Performance Tuning
Supportcenter Plus performance can be improved by tuning the JAVA performance as said below : For version 8: 1. Shut down the application. 2. Navigate into \SupportCenter\server\default\conf 3. Edit the file -> wrapper.conf with administrator ...
Inputs required for analyzing Performance Issues
We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...