How to take a connection dump for analyzing performance issues?
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs,
Note: The above URL works even when the server is not responding.
Invoking the above URL collects the below outputs,
ThreadDump
RunningQueries
LockedQueries
ConnectionDump
at the time of the issue occurrence and automatically place it in the logs folder in the SupportCenter directory
Once the above files are generated the below message will be shown in the browser,
--- Successfully generated debug log files. Please zip the entire 'logs' folder present in ManageEngine/SupportCenter/ and upload it using the below link.
New to ADSelfService Plus?
Resources
Related Articles
Inputs required for analyzing Performance Issues
We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...Inputs required for analyzing Mail fetching or Notification issues
In case you face mail fetching or mail notification issues, please follow the steps below and send the necessary files for analysis. Usually, mail fetching issue will occur when the mail thread is locked. It will be resolved once the restart the ...How to install GlowRoot for performance related issue in SCP 11.0
Kindly follow the steps below, 1.Download the GlowRoot.zip file from this link 2.Extract the folder to the <drive>:\ManageEngine\SupportCenter Plus -directory 3.Edit run.bat file present in the SupportCenterPlus/bin folder and add the highlighted ...No ManagedConnections - Steps to increase pool size
From the logs we were able to identify the error trace as [org.apache.catalina.authenticator.NMSFormAuthenticator]|[WARNING]|[68]|: Unexpected error while forwarding to login page : {0}|javax.servlet.ServletException: ...Steps for Performance Tuning
Supportcenter Plus performance can be improved by tuning the JAVA performance as said below : 1. Shut down the application. 2. Navigate into \SupportCenter\server\default\conf 3. Edit the file -> wrapper.conf with administrator privilege For 64 bit ...