Glowroot for Linux
The below steps are for version 11
1. From the attachments download the glowroot.zip and extract it under [Product_home]. Ex: <drive>:\ManageEngine\SupportCenter Plus -directory.
2. Edit run.sh file and add the below entry
JAVA_OPTS="$JAVA_OPTS -javaagent:$SERVER_HOME/glowroot/glowroot.jar"
Screenshot:
3. The user interface will listen on 127.0.0.1:4000 (to access the UI from remote machines, change the bind address to 0.0.0.0 in the admin.json file in the location [Product_home]\glowroot\admin.json),
4. Restart the application to take effect.
Screenshot:
Then recreate the performance issue and send us the complete log folder and the glowroot folder for analysis. You can upload the logs by clicking this link. Click log analysis while uploading the logs.
The below steps are for Version14 and above.
1. Edit run.sh file and uncomment the below entry.
JAVA_OPTS="$JAVA_OPTS -javaagent:$SERVER_HOME/glowroot/glowroot.jar"
2.1 As you see in the below screenshot the mentioned command will be commented (#)
The # needs to be removed, this is called uncommenting the command .
3. The user interface will listen on 127.0.0.1:4000 (to access the UI from remote machines, change the bind address to 0.0.0.0 in the admin.json file in the location [Product_home]\glowroot\admin.json),
4. Restart the application to take effect.
Screenshot:
Then recreate the performance issue and send us the complete log folder and the glowroot folder for analysis. You can upload the logs by clicking this link. Click log analysis while uploading the logs.
New to ADSelfService Plus?
Related Articles
How to install GlowRoot for performance related issue in SCP 11.0
Kindly follow the steps below, 1.Download the GlowRoot.zip file from this link 2.Extract the folder to the <drive>:\ManageEngine\SupportCenter Plus -directory 3.Edit run.bat file present in the SupportCenterPlus/bin folder and add the highlighted ...How to Enable Glowroot in SCP verison 14.0 and above
The Glowroot can be enabled in SCP version 14.0 and above versions, by 2 methods: 1.Enable glowroot in run.bat file, if you are starting the application via command prompt >>You need to remove the term "rem" the run.bat file for glowroot and save ...Run the Application as a Service in Linux server (tested on Cent OS 8)
This is for Version 11.0. https://help.servicedeskplus.com/introduction/start-servicedeskplus-server.html$LinuxSteps for Performance Tuning
Supportcenter Plus performance can be improved by tuning the JAVA performance as said below : For version 8: 1. Shut down the application. 2. Navigate into \SupportCenter\server\default\conf 3. Edit the file -> wrapper.conf with administrator ...Inputs required for analyzing Performance Issues
We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...