1. From the attachments download the glowroot.zip and extract it under [Product_home]. Ex: <drive>:\ManageEngine\SupportCenter Plus -directory.
2. Edit run.sh file and add the below entry
JAVA_OPTS="$JAVA_OPTS -javaagent:$SERVER_HOME/glowroot/glowroot.jar"
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3. The user interface will listen on 127.0.0.1:4000 (to access the UI from remote machines, change the bind address to 0.0.0.0 in the admin.json file in the location [Product_home]\glowroot\admin.json),
4. Restart the application to take effect.
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Then recreate the performance issue and send us the complete log folder and the glowroot folder for analysis. You can upload the logs by clicking this link. Click log analysis while uploading the logs.
The below steps are for Version14 and above.