Active directory/LDAP
AD Scheduled Import : Option to verify AD attribute mapped to the Fields in SDP MSP
Option to verify AD attribute mapped to the Fields in SDP MSP in scheduled AD import. Once the setting is configured while doing a manual import, the same configuration will be mapped for scheduled AD import as well. Kindly use the below query to ...
Setting up Active directory domains in SDP-MSP to manage users.
We can set up multiple domains from Active directory for each account to import and manage users or share a single domain to multiple accounr. 2 types of domain can be added. 1. Account specific domain. 2. Shared domain. Account Specific domain: 1: ...
Active directory unable to sync
Error in logs : Error trace : 15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: Java PING Result for the workstation : 10.64.72.13. Result of ping : false.| ...
AD auto import shows technicians name instead of System
Cause of the issue : The schedule report and ad sync is using the same thread pool , so if a report has used the thread and then AD sync runs on the same thread incorrect user is updated in logs. Workaround : Execute the following update query in the ...
Import additional fields from the Active Directory.
1.) You may need to first add additional fields under Admin\Users Additional-Fields \Common Additional-Fields if not already done. 2.) The configured additional field will appear in the "Import from Active Directory" window under Admin \ Active ...
AD Sync issue_Rootpath failure
Error trace: 09:48:46:989]|[10-31-2019]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[62064]: Log message from WMI task : mwc-dc-01 - LDAP Search : Root Path Failure. (0x8007052e)| ...
SSO - Single Sign on pass through - An illustrated config manual_NOT IN USE
NTLM SSO is discontinued. Only SAML SSO is supported. Refer here. Access Requirements: Direct access to the Domain Controller. Direct access to the ServiceDesk Plus server. Procedure: (As a best practice, I recommend you to do this activity directly ...