Active directory unable to sync
Error in logs :
Error trace :
15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: Java PING Result for the workstation : 10.64.72.13. Result of ping : false.|
[15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: ping result is false|
[15:24:14:746]|[02-09-2022]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[640]: ADIMPORT - Going to try connect the DC via TCP/389.|
[15:24:14:762]|[02-09-2022]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[640]: ADIMPORT - Exception while connecting the DC via TCP/389 is java.net.SocketTimeoutException: connect timed out|
[15:24:14:762]|[02-09-2022]|[SYSERR]|[INFO]|[640]: java.net.SocketTimeoutException: connect timed out|
[15:24:14:762]|[02-09-2022]|[SYSERR]|[INFO]|[640]: at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)|
Try the below solution :
1. Please check the DC configuration and remove the Port number:389, in case you have provided in the below area. I think you provided public IP here, please try using the domain name instead, as the provided IP may not be reachable, or try providing local IP.
2. Try importing with new credentials once.
3. In the Active Directory tree display (pop-up where OU's are listed), click Refresh in the top-right corner, so that the cache will be reloaded again. In case there is any cache issue, this will be resolved.
4. Try opening the ICMP on the firewall and check the case.
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