Active directory unable to sync
Error in logs :
Error trace :
15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: Java PING Result for the workstation : 10.64.72.13. Result of ping : false.|
[15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: ping result is false|
[15:24:14:746]|[02-09-2022]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[640]: ADIMPORT - Going to try connect the DC via TCP/389.|
[15:24:14:762]|[02-09-2022]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[640]: ADIMPORT - Exception while connecting the DC via TCP/389 is java.net.SocketTimeoutException: connect timed out|
[15:24:14:762]|[02-09-2022]|[SYSERR]|[INFO]|[640]: java.net.SocketTimeoutException: connect timed out|
[15:24:14:762]|[02-09-2022]|[SYSERR]|[INFO]|[640]: at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)|
Try the below solution :
1. Please check the DC configuration and remove the Port number:389, in case you have provided in the below area. I think you provided public IP here, please try using the domain name instead, as the provided IP may not be reachable, or try providing local IP.
2. Try importing with new credentials once.
3. In the Active Directory tree display (pop-up where OU's are listed), click Refresh in the top-right corner, so that the cache will be reloaded again. In case there is any cache issue, this will be resolved.
4. Try opening the ICMP on the firewall and check the case.
New to ADSelfService Plus?
Related Articles
How to import users from AD under a site value configured in different attributes of AD
Applicable for build - 14306 and above. SDP MSP uses attribute values while importing from AD. By Default , the officesite name in AD config is mapped to SDP MSP Site field. In case users wants to use different field for the same purpose, use its ...AD Sync issue_Rootpath failure
Error trace: 09:48:46:989]|[10-31-2019]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[62064]: Log message from WMI task : mwc-dc-01 - LDAP Search : Root Path Failure. (0x8007052e)| ...Criteria for User Account overwrite in Active Directory User Imports
While performing a user import from Active Directory, Criteria 1: ObjectGUID - If the ObjectGUID of a user account in ServiceDesk Plus MSP matches with the user account in Active Directory, then the record in ServiceDesk Plus MSP will be ...Import additional fields from the Active Directory.
1.) You may need to first add additional fields under Admin\Users Additional-Fields \Common Additional-Fields if not already done. 2.) The configured additional field will appear in the "Import from Active Directory" window under Admin \ Active ...AD Scheduled Import : Option to verify AD attribute mapped to the Fields in SDP MSP
Option to verify AD attribute mapped to the Fields in SDP MSP in scheduled AD import. Once the setting is configured while doing a manual import, the same configuration will be mapped for scheduled AD import as well. Kindly use the below query to ...