Import additional fields from the Active Directory.
1.) You may need to first add additional fields under Admin\Users Additional-Fields \Common Additional-Fields if not already done.
2.) The configured additional field will appear in the "Import from Active Directory" window under Admin \ Active directory in the section "Select UDF for import"
3.) Enable the check box beside the additional field and specify the exact attribute name for the respective field in Active Directory in the text box and do an import.
How to import user additional fields using LDAP
In order to import additional fields or map any other fields in AD to the system fields, a row needs to be updated with the appropriate values You can follow the below steps 1. Take a trimmed backup of the database. 2. Connect to the Database 4. Run ...
Scheduling AD/LDAP import
Steps to schedule an automatic import using AD/LDAP server: Requesting you to login as an admin to the SDP MSP application. Add the domains using "Windows Domain Scan" option under specific accounts. Now navigate to Account Details>>Active ...
Query to show workstation additional fields
SELECT workstation.WORKSTATIONNAME AS "Machine Name", workstation.MANUFACTURER AS "Manufacturer", workstation.SERVICETAG AS "Service Tag", workstation.MODEL AS "Model", aao.NAME AS "Vendor Name", wof.udf_char1 "Cubical Number", wof.udf_char2 ...
Query to show user additional fields along with requests
MSSQL: SELECT wo.WORKORDERID AS "Ticket Number", pd.PRIORITYNAME AS "Priority", cd.CATEGORYNAME AS "Category", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", technician.attribute_302 "Technician Business Unit", aau.FIRST_NAME AS "Requester", ...
AD Sync issue_Rootpath failure
Error trace: 09:48:46:989]|[10-31-2019]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|: Log message from WMI task : mwc-dc-01 - LDAP Search : Root Path Failure. (0x8007052e)| ...