Query
Steps to import Archived Request into Analytics Plus
By default, we don't import archived request details into Analytics Plus but we are working on a model to import these details out of the box and will be available in one of our future builds. Meanwhile, please follow the below text instructions Step ...Query to Pull Asset Module data from ServiceDesk Plus
Please use the following query for Asset Module(General Details) PGSQL: select res.RESOURCEID AS "ASSET ID", res.RESOURCENAME AS "NAME", to_timestamp(res.ACQUISITIONDATE/1000) AS "ACQUISITION DATE", to_timestamp(res.WARRANTYEXPIRY/1000) AS "WARRANTY ...Query Reports not refreshing on Build 3600
Issue: Once migrated to 3600, the existing query reports do not get refreshed with latest data. Needs manual update. Solution: This seems to be breakage in 3600 builds. Open the <AnalyticsPlus\conf\ app.properties> file and then change the value ...How to construct a query to pull additional fields - Asset
To find Alais name of an asset additional field name select COLUMNNAME,ALIASNAME from columnaliases where tablename='Resource_fields' Sample Additional fields Environment Hosting Platform Patching Time-Frame MFA Function Datacenter Backups Scheduled ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...