Windows Agent
How to install an Agent?
If you want to install an agent from EventLog Analyzer server, please navigate to "Settings -> Admin Settings -> Manage Agents". Enter the agent name, domain name, login name and password. (Make sure you enter domain admin name/local admin name to ...
Windows Agent version mismatch
Windows Agent version mismatch: Remote login to the Agent-installed machine ⇾ open Registry Editor ⇾ go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\LogAgent and ensure that the Agent version matches the Server ...
Windows Agent runs fine but not collecting the logs
Remote login to the Agent-installed machine ⇾ open "Services.msc" ⇾ ensure that the "ManageEngine EventLog Analyzer agent" service is running. Remote login to the Agent-installed machine ⇾ open a web browser ⇾ ensure that the EventLog Analyzer Web UI ...
How to upgrade the EventLog Analyzer Agent?
Usually, an agent upgrade would happen automatically if the credentials provided for agents under the "Manage agents" section are valid or has the appropriate rights for accessing services or logs in the agent machine. However, in recent builds ...
How do I confirm if the Windows agent is installed properly?
Case 1: Is the configured agent shown in the Devices and Agents pages? In EventLog Analyzer, go to Settings > Devices > Settings > Agents if the configured agent is shown. Case 2: Is the ManageEngine EventLogAnalyzer Agent service present? In the ...
Windows agent is running properly but is not collecting logs
Establish a remote connection with the machine running the agent. Open services.msc and verify if the ManageEngine EventLog Analyzer agent service is running. On the remote machine: Open a web browser and ensure that the EventLog Analyzer web console ...
Windows agent service is not running
Establish a remote connection with the machine running the agent. Open services.msc and check if the ManageEngine EventLog Analyzer agent service is running. Open a web browser and ensure that the EventLog Analyzer web console is accessible. Open the ...