Windows Agent version mismatch
Windows Agent version mismatch:
Remote login to the Agent-installed machine ⇾ open Registry Editor ⇾ go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\LogAgent and ensure that the Agent version matches the Server version.
If there is a mismatch:
Remote login to the Agent-installed machine ⇾ go to Control Panel\All Control Panel Items\Programs and Features ⇾ uninstall the "ManageEngine EventLogAnalyzer Agent".
Then, remote login to Server-installed machine ⇾ go to <dir>:\ManageEngine\EventLog Analyzer\lib\native folder ⇾ copy the EventLogAgent.msi file to the agent-installed machine ⇾ run it to manually install the correct version of the agent.
New to ADSelfService Plus?
Related Articles
Windows agent is running properly but is not collecting logs
Establish a remote connection with the machine running the agent. Open services.msc and verify if the ManageEngine EventLog Analyzer agent service is running. On the remote machine: Open a web browser and ensure that the EventLog Analyzer web console ...
Windows agent service is not running
Establish a remote connection with the machine running the agent. Open services.msc and check if the ManageEngine EventLog Analyzer agent service is running. Open a web browser and ensure that the EventLog Analyzer web console is accessible. Open the ...
Windows Agent runs fine but not collecting the logs
Remote login to the Agent-installed machine ⇾ open "Services.msc" ⇾ ensure that the "ManageEngine EventLog Analyzer agent" service is running. Remote login to the Agent-installed machine ⇾ open a web browser ⇾ ensure that the EventLog Analyzer Web UI ...
Windows: File Integrity Monitoring (FIM) issues
Prerequisites: An agent needs to be deployed on the respective machine. Open the EventLog Analyzer GUI. Go to the Settings tab > Configuration > Manage File Integrity Monitoring. Configure the folders in the machine that should be monitored. Verify ...
How do I confirm if the Windows agent is installed properly?
Case 1: Is the configured agent shown in the Devices and Agents pages? In EventLog Analyzer, go to Settings > Devices > Settings > Agents if the configured agent is shown. Case 2: Is the ManageEngine EventLogAnalyzer Agent service present? In the ...