Windows agent service is not running
- Establish a remote connection with the machine running the agent.
- Open services.msc and check if the ManageEngine EventLog Analyzer agent service is running.
- Open a web browser and ensure that the EventLog Analyzer web console is accessible.
- Open the file under C:\Program Files (x86)\EventLog Analyzer_Agent\Logs\Agentstatus.out and check whether the server details are correct.
- Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\ServerInfo on the device where the agent is installed. Update the EventLog Analyzer server details:
- DB Type: Postgres or MSSQL
- IP address of the server
- Host name of the server
- Web port used to access the UI: Default web port used is 8445
- Protocol used to access the UI: HTTP or HTTPS
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