Windows agent service is not running

Windows agent service is not running

  1. Establish a remote connection with the machine running the agent.
  1. Open services.msc and check if the ManageEngine EventLog Analyzer agent service is running.
  2. Open a web browser and ensure that the EventLog Analyzer web console is accessible.
  3. Open the file under C:\Program Files (x86)\EventLog Analyzer_Agent\Logs\Agentstatus.out and check whether the server details are correct.
    1. Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ZOHO Corp\EventLogAnalyzer\ServerInfo on the device where the agent is installed. Update the EventLog Analyzer server details:
      1. DB Type: Postgres or MSSQL
      2. IP address of the server
      3. Host name of the server
      4. Web port used to access the UI: Default web port used is 8445
      5. Protocol used to access the UI: HTTP or HTTPS
Windows agent service is not running


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