Technician & Roles
How to enable or disable a technician
Objective In this article, we provide step-by-step instructions on how to enable or disable a technician account when it is not in use, ensuring proper management during periods of inactivity. Prerequisites You will need to have admin access to the ...How to allocate a device group to a technician
Objective Technicians can be restricted to work on the designated devices, which can be grouped under the device group. This article focuses on step-by-step instructions to allocate a device group to a technician created. Prerequisites Need access to ...How to create a new technician role in EventLog Analyzer
Objective This document outlines the step-by-step process to create and assign a technician role in EventLog Analyzer. Defining technician roles helps delegate administrative responsibilities while ensuring controlled access to sensitive log data. By ...How to reset the local technician password in EventLog Analyzer
Objective This article provides step-by-step instructions on how to reset the local technician's password. Prerequisites Ensure you have administrator access to the EventLog Analyzer console. Steps to follow Password can be reset using two ways: ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...