How to allocate a device group to a technician
Objective
Technicians can be restricted to work on the designated devices, which can be grouped under the device group. This article focuses on step-by-step instructions to allocate a device group to a technician created.
Prerequisites
- Need access to EventLog Analyzer console with an administrator role.
Steps to follow
Step 1: Log in to EventLog Analyzer.
Step 2: Navigate to Settings > Admin settings > Technician and role.
Step 3: Place the cursor on top of Technician name and choose the Update technician details icon.
Step 4: Choose Device Groups list view and enable the check box for the Device Groups to be allocated. If you would like to remove the groups, uncheck the boxes for the Device Groups.
Step 5: Choose Update for the changes to take effect.
Tips
- Assign a custom role for the technicians who are about to use the application based on hierarchy.
- Group the devices based on internal requirement for easy management like departments, roles, criticality, etc.
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