How to enable or disable a technician

Objective

In this article, we provide step-by-step instructions on how to enable or disable a technician account when it is not in use, ensuring proper management during periods of inactivity.

Prerequisites

You will need to have admin access to the EventLog Analyzer console.

Steps to follow

Step 1: Open the EventLog Analyzer console and navigate to Settings > Admin Settings > Technician and Roles.

Step 2: Select the check box(s) of the technician(s) which should be enabled or disabled.

Step 3: Click the Manage drop-down and choose the action to be taken (Enable or Disable).

Tips

It is recommended to disable a user when the user does not access the console for a period of time.
Disabling the user account can restrict user login. However, the configurations made by the user in the application remain the same.
Enabling technicians can be done only by users with the administrator role.
To sort users easily to perform actions effectively, sorting the accounts based on Domains or Roles under Select Category.