How to enable or disable a technician
Objective
In this article, we provide step-by-step instructions on how to enable or disable a technician account when it is not in use, ensuring proper management during periods of inactivity.
Prerequisites
- You will need to have admin access to the EventLog Analyzer console.
Steps to follow
Step 1: Open the EventLog Analyzer console and navigate to Settings > Admin Settings > Technician and Roles.
Step 2: Select the check box(s) of the technician(s) which should be enabled or disabled.
Step 3: Click the Manage drop-down and choose the action to be taken (Enable or Disable).
Tips
- It is recommended to disable a user when the user does not access the console for a period of time.
- Disabling the user account can restrict user login. However, the configurations made by the user in the application remain the same.
- Enabling technicians can be done only by users with the administrator role.
- To sort users easily to perform actions effectively, sorting the accounts based on Domains or Roles under Select Category.
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