Unable to add a newly created domain user as a technician
Issue description
You may not be able to find a newly created Active Directory domain user while creating a technician. This article offers step-by-step instructions to resolve this issue.
Possible causes
- If the user was created between the daily sync interval, domain objects may not have loaded or synced with the EventLog Analyzer server.
- The user was added to a domain controller that's not added in EventLog Analyzer.
Prerequisites
- Administrator access to EventLog Analyzer or a role with domain management, workgroup, and account permissions.
- Ensure that the domain controller added under Manage Domains contains the object (i.e., user account) you're trying to add.
Steps to follow
Step 1: Log in to EventLog Analyzer.
Step 2: Navigate to Settings > Admin Settings > Domain and Accounts > Configure Domains.
Step 3: Under the Actions column, choose Reload domain objects and enable the Domain users check box.
Step 4: Click Reload.
Step 5: Navigate to Settings > Admin Settings > Technicians and Roles and click the + Add Technician button in the top-right corner.
Step 6: Search for the technician name and use the drop-down menus to set the correct Roles and Device groups. Click Add.
Tips
- Ensure you meet the prerequisites before reloading the domain objects.
How to reach support
- For any technical assistance, click here to reach the support team
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