Update Problem Additional Field with Custom Problem ID
Requirement
Each organization may follow a different Problem ID format. In the current system, replacing the default Problem ID is not supported. However, a custom Problem ID can be generated and stored in a Problem Additional Field.
Custom Format
Examples of supported custom formats:
2023-05-22-1 (Year-Month-Date-XXX) where xx is the total number of problems created per day.Configuration Steps
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Navigate to Admin → Problem Additional Fields >Create a Single Line Problem Additional Field.
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Add the newly created additional field to all available Problem templates.
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Go to Admin → Developer Space → Problem Custom Function.
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Copy and paste the attached script, then save it with an appropriate name.
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Configure the script in a Custom Trigger and ensure it is executed whenever a new Problem is created.
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