Script to Update Date additional field (to 3 days) based on priority inside the request
In some cases the customer will need to update the date additional field based on priority set inside the request.
(Applicable for builds 14300 & above)
Please follow the below mentioned steps to configure:
First Download and extract the attached zip file containing the scripts & attachments (screenshots)
1.Goto Admin > Developer space --> Custom Functions > Global function > Click ''New'' > Copy and Paste the content from the attachment configuration.txt and save it with a name.
2.Update the URL and technician key in the script. Refer to the attached screenshot.
Refer to the below link.
3.Go to Admin -->Developer space --> Custom Functions --> Note --Click ''New''> Copy and Paste the content from the attachment (3. update date field based on priority) and save it with a name.
4. Modify the global function name and additional field API name in the script. Refer to the attached screenshot.
5. Configure Note custom trigger (as shown below)
Attachments :
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