2. Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name.
Update the URL and integration/technician key in the script.
- For builds over 11300, you can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
![](https://pitstop.manageengine.com/galleryDocuments/edbsn9ba350ffb264d5a27d87301d0967370b61a18a23eaf73c12e5d02fc4b3f39dc7f6b7ee126df89d2bbbf1bd0ce56a05f4?inline=true)
- For builds prior to 11300, refer https://help.servicedeskplus.com/api/rest-api.html$key and update the technician key.
![](https://pitstop.manageengine.com/galleryDocuments/edbsn9338deff5c66d92070029836e838a539eff83adcbf212c9b5a6fc48dcc016f3aa8a32f80611af610844531b12ec1a4ab?inline=true)
3. Go to Admin --> Request Custom Functions --> Custom Actions --> Paste the content from the attachment (3. create_problem_request.txt) and save it with a name.
4. Modify the global function name in the script. Refer to the attached screenshot.
5. Configure custom trigger as in the attached screenshot.