Update request additional field with Custom Request ID
Requirement:
Each Organization's request ID format may differ. In the current model, replacing the existing request id with these is not possible; however, the same can be replaced in an additional field.
Custom Format : Example: 202305221125001 (Year,Month ,Date,HH,MM,SS,Ticket ID)Steps to Configure:
1. Navigate to Admin > Request Additional field.
2. Create a single line request additional field, common for both incident and service requests.
3. Add the newly created additional field to all the request templates available.
4. Goto Admin >> Developer Space >> Request Custom Function >> Copy paste the attached script and save it with a name.(update the request filed in the attached script).
additional_field_api_name = "udf_sline_2401";
API field name:
5.Configure the created custom function in a custom trigger to get executed for every request being created.
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