How to update Request Additional fields during request create/update using Custom Triggers (V3)

How to update Request Additional fields during request create/update using Custom Triggers (V3)

This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Custom Trigger



Execution Steps: 

1. Download the attached zip
2. Move the files to sdp_home/integration/custom_scripts folder
3. Edit CT_updateFieldsV3.py and update Request Additional fields & values based on your requirement
(Note: You can add any number of additional fields to the udf_fields JSON based on your requirement), A screenshot for your reference 



For finding additional field id go to Admin --> Incident Additional field



4. Configure a Custom Trigger as in the attached screenshot.

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5. A short guide on setting up python is available here.