• Download and extract the python_integration.zip 
  
• Move create_servicenow.json, functions.py, configuration.json, create_servicenow_ticket.py,servicenow_config.json files to MangeEngine/ServiceDesk/integration/custom_scripts folder
  
• Edit configuration.json and update url and technician_key
  
• url >> SDP server url
  
• technicianKey >> Any SDAdmin technician API key
  
• Note : Refer this link for API key generation in SDP : https://help.servicedeskplus.com/api/rest-api.html$key
  
• Edit servicenow_config.json and update servicenow configurations like url,username,password
  
• url >> ServiceNow server url (sample : https://dev79461.service-now.com%29/
  
• username >> SeriviceNow username
  
• password >> ServiceNow password
  
• update api_fields >> fields mapping between SDP to Servicenow
  

• Download the attached scripts.  Copy the contents into request custom functions.
  
• Goto Admin > Request Custom Function > Custom Function > New > Paste the custom function content
  
• Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents.
  

 try { 

 var r = new sn_ws.RESTMessageV2('Create SDP Ticket', 'Post method');

 r.setStringParameterNoEscape('id', 'INC09839473');

 r.setStringParameterNoEscape('subject', 'Test Subject');

 r.setStringParameterNoEscape('sys_id', 'ioadfjkabsdhfgasifh');

 r.setStringParameterNoEscape('description', 'Test Description');

//override authentication profile 

//authentication type ='basic'/ 'oauth2'

//r.setAuthenticationProfile(authentication type, profile name);

//set a MID server name if one wants to run the message on MID

//r.setMIDServer('MY_MID_SERVER');

//if the message is configured to communicate through ECC queue, either

//by setting a MID server or calling executeAsync, one needs to set skip_sensor

//to true. Otherwise, one may get an intermittent error that the response body is null

//r.setEccParameter('skip_sensor', true);

 var response = r.execute();

 var responseBody = response.getBody();

 var httpStatus = response.getStatusCode();

}

catch(ex) {

 var message = ex.message;

}