Issue:
HTML pre-processing fails to get the proper content during Zia's Approval Prediction. This is because in the preprocessing new line is getting appended based on the <br> tag alone. But in the email content which is separated by line visually internall has <div> tags alone.
Fix:
Now the newline separation is done by both <br> and <div>. With this separation, the email content for approval process will get separated from the blockquote content (previous email) or from the signature properly.
Instructions:
1. Take the backup of text_similarity.jar under <Installation Directory>/ServiceDesk/lib folder and move it somewhere else.
2. Download the attached text_similarity.jar_text file from this KB.
3. Rename it to text_similarity.jar and move it to lib folder.
4. Restart the application.
Compatibility:
SDP 14840 (14.8.40)