Zia Prediction Fails When Email Content has Classifications - Extended Version
Issue : Zia Approval prediction is not working when the prediction query has email classification content in it.
Fix : In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them while reading the email content and send it for Approval Prediction. It will be filtering out the contents present in IgnoreList.txt file. In this IgnoreList.txt file, you have to add the classification content that you will be using in your emails. For example, "Classification: Restricted". This text file should contain only the content that can been seen in the classification template that you use while sending an approval email. The content you will be adding in the file is case sensitive. Hence, please make sure its the same content that you use in your emails. Also, make sure that each entries you add must end with a new line.
Build : From 12007 to 14103 (contact developer team before sharing the fix)
Note :
1. This fix is to troubleshoot this particular case which is an extended version of reference. Please contact the developer team before sharing the fix to customers
2. In this extended version, the email classification removal will be handled in a different class file (on a different layer). This has been adjusted because of the uniqueness in customer's input data (email content after signature removal).
For Builds < 13005: Use Zia_IgnoreList_Fix_Extended_Version.fjar
For Builds >= 13005: Use 1_Zia_IgnoreList_Fix_For_13005_And_More.fjar
For Builds >= 13005: Use 1_Zia_IgnoreList_Fix_For_13005_And_More.fjar
For Generic Fix, use Zia_IgnoreList_Generic_Fix.fjar. Applicable to Builds >= 14101
New to ADSelfService Plus?
Related Articles
Zia Prediction Fails When Email Content has Classifications
Issue: Zia Approval prediction is not working when the prediction query has email classification content in it. Fix: In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them while ...Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...Zia approval prediction failure even with customized data
Zia approval prediction is not working as expected even though the data is given under customized data. Fix: The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered. ...ZIA: Signature removal Issue in builds >=14202 (XGBoost algorithm)
Issue: Zia Reopen prediction fails because it is predicting the signature content of an email rather than the description. Fix: The greetings (hi, hello, dear, etc) and email labels (ServiceDesk\ZIA\resources\signature_removal\outlookHandler.txt) are ...