If you install ADManager Plus in a new location, you can export the existing templates, schedules and the technician details from the old location to the new location by following these steps

Note: 

1. Ensure that the products are updated to the recent build.                                                                                                                         
   

2. Make sure that the same domain is configured in both the instances.

1. Stop ADManager Plus by navigating to Start > ADManager Plus > Stop ADManager Plus.
   

Note: If you have installed ADManager Plus as a Microsoft Windows service, stop the service by navigating to Start > Run > services.msc > ManageEngine ADManager Plus > Stop.

2. Navigate to <Installation Directory>\ADManager Plus\bin and execute the backupDB.bat file to back up the database of your current installation. This will create a folder called Backup inside ADManager Plus' installation folder (<Installation Directory>\ADManager Plus\Backup). The Backup folder will contain your database backup file (e.g., OfflineBackup_20161129235853.ezip).

Note:

• You can also do this by running Command Prompt as an administrator, navigating to <Installation Directory>\ADManager Plus\bin, and executing the backupDB.bat file.

• ADManager Plus uses a CryptTag value as its default database backup file password for enhanced protection, and this can be found in the customer-config.xml file.

3. Make a copy of the following folders and files:
   

• The Archive, ES, and esdata folders from the installation folder of your existing ADManager Plus instance (<Installation Directory>\ADManager Plus).

• The customer-config.xml file of your existing ADManager Plus instance from the <Installation Directory>\ADManager Plus\conf folder.

4. Now, download and install the latest build of ADManager Plus from here.

Note: Do not start the product after installation. This can be done by unchecking the Start ADManager Plus in console mode option in the setup window.

5. Paste the copied Archive, ES, and esdata folders in the installation folder of your new ADManager Plus instance (<Installation Directory>\ADManager Plus).

6. Replace the new customer-config.xml file with the copied customer-config.xml file in the conf folder (<New Installation Directory>\ADManager Plus\conf).

7. Obtain the database backup file from the Backup folder of your old instance and paste it in the bin folder (<Installation Directory>\ADManager Plus\bin) of your new ADManager Plus instance.

8. Restore the database backup by running Command Prompt as an administrator, navigating to <Installation Directory>\ADManager Plus\bin and executing the batch file, restoreDB.bat, in the following format:

restoreDB.bat <backupFileName> -p

(For example: restoreDB.bat OfflineBackup_20230215191814.ezip -p)

Note:
When you are prompted for a password, copy and paste the CryptTag value from the customer-config.xml file of your old instance. The CryptTag value is the default database password and is used only when a password is not specified in the Security and Privacy settings of ADManager Plus.

9. Now start the product.

10. Apply the original license file sent to your email from licensing@manageengine.com. You can also obtain the license file, AdventNetLicense.xml from the License folder present in the <Installation Directory>\ADManager Plus\lib of your old instance.