ADManager Plus allows you to archive the actions performed by all help desk technicians during any period of time. The archived reports can be stored at any location defined by you, for any amount of time, as per your requirement. They can also be exported in different formats such as CSV, PDF, XLSX, and HTML. You can thus perform the following actions using this option:

• View archives
• Archive settings

View archives

This option allows you to view the archived data of a particular time period. It also allows you to filter the data available therein based on help desk technician and time period.

To view archives:

• Log in to ADManager Plus and navigate to the Delegation tab.
• Under Audit Help Desk Reports, click Audit Report. 
• Click Manage Archives located at the top right-corner of the page.
• Click View Archives. 
• In the Select Archive field, select the archived report to be viewed from the list of archives in the new window.
• In the Select Help Desk Technicians field, select the technician whose action details is to be viewed.
• In the Period field, select the period for which the data is to be displayed for the selected archive.
• If Custom Period is selected, choose the Start Time and Finish Time to customize the period for which data is to be displayed for the selected archive.
• If you want to restore the closed and canceled requests from the archive, enable the Restore Workflow Requests option.
• Click Go to view the archived report.
  

Archive settings

This option helps you configure the archive settings i.e., the archive interval, retention period, and location, according to your requirement. 

To manage archive settings:

• Log in to ADManager Plus and navigate to the Delegation tab.
• Under Audit Help Desk Reports, click Audit Report. 
• Click Manage Archives located at the top right-corner of the page.
  
• Click Archive Settings. 
  
• In the Audit reports archive interval field, enter the time interval (in days) after which archiving is to done. The archive scheduler repeats after every 'n' days mentioned in this field. All the data for this time period will be archived.
  
• In the Archive files retention period field, specify time duration (in years) for which the archived data is to be retained. The retention period begins from the time the data is archived till the period mentioned in this field.
  
• In the Archive Location field, provide the location where the archived reports are to be stored.
  
• Click Save to apply the settings..