Why can't the technician access the Microsoft 365 tab in templates and the Microsoft 365 module in ADManager Plus?
Issue description
A technician logs into ADManager Plus but is unable to access the Microsoft 365 tab in templates or any Microsoft 365 (Entra ID) functionalities, preventing them from managing Micorsoft 365 users, licenses, or resources.
Possible causes
Role permissions: Insufficient permissions assigned to the technician's role.
Scope restrictions: Limited scope restricting access to Microsoft 365 objects.
Integration issues: Misconfigured Microsoft 365 integration or missing connections.
License limitations: ADManager Plus license does not include Microsoft 365 management features.
Delegation settings: Issues with group-based delegation settings.
Prerequisites
Administrative access to ADManager Plus to modify settings.
Technician’s username and assigned roles for troubleshooting.
Resolution
Step 1: Check technician configuration
Log into the ADManager Plus admin console using an administrator account.
Navigate to Delegation > Help Desk Technicians.
Select the technician experiencing the issue.
Verify if the Microsoft 365 option is enabled for this technician. If not, enable it and save the changes.
Step 2: Verify technician role permissions
Go to Delegation > Help Desk Roles.
Select the role assigned to the technician.
Ensure the role includes:
Access to the Microsoft 365 tab in templates.
Permissions to create, modify, and manage Microsoft 365 users, groups, and licenses.
Required Entra ID settings configured within ADManager Plus.
Check the assigned scope:
Ensure the technician has access to manage specific Entra ID environments; if not, they may not be able to view or edit Microsoft 365 settings.
Assign the technician as a direct user instead of relying on group-based delegation to rule out delegation-related issues.
Tips
Start with predefined roles when creating custom technician roles and modify them as needed to match the required permissions.
Document roles thoroughly, detailing their purpose and assigned permissions for better management and troubleshooting.
Related topics and articles
How to reach support
If the issue persists, contact our support team here.New to ADSelfService Plus?
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