EWS Mail fetching issue using different tenants
Issue: EWS Mail fetching issue using different tenants
Error trace on logs:
[23:30:20:701]|[01-23-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|: Proxy not enabled for ews. isIncoming: true|
[23:30:21:076]|[01-23-2023]|[SYSERR]|[INFO]|: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. The request failed. The remote server returned an error: (401)|
Possible root cause:
The user might add the app registration under different tenants verify the same with the user. Check the domain names in the Azure portal login screen.
Changing the tenant to multitenant or login to Azure using the email tenant used on the mail server settings.
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