EWS Mail fetching issue - Proxy not enabled for ews. isIncoming: true
Issue: EWS Mail fetching issue using different tenants
Error trace 1:
Possible root cause:
The user might add the app registration under different tenants verify the same with the user. Check the domain names in the Azure portal login screen.
Solution:
Changing the tenant to multitenant or login to Azure using the email tenant used on the mail server settings.
New to ADSelfService Plus?
Related Articles
Mail fetching - deleted flag issue
This message will be thrown, when you have provided a shared mailbox. The concept here is, SDP MSP reads the mail from the configured mailbox and adds it as a request. During the time, if some other application fetches the mail from the same mailbox ...EWS OAuth configuration with screenshots from Azure
In order to configure EWS OAuth configuration successfully, please follow the exact steps in the below link, https://help.servicedeskplus.com/configure-azure-as-authentication-server Note: For client secret, there would be a field called 'Value' as ...EWS support for TLS version above 1.0- Unable to save mail server setting when using microsoft exchange 2016
By default, EWS java api only supports TLSv1.0. Though SDP application supports TLSv1.1 and TLSv1.2 for mail fetching by default ( from 9405 ), EWS java api doesn't use the TLS versions specified in the System Properties. Thus, we are providing ..."oops, outgoing mail server setting is not configured yet" error on EWS configuration
The error usually occurs when the user triggers actions that require to send an email but outgoing email is not configured, but there are cases where the error appears on EWS configuration even after the outgoing emails are working fine. The below ...Mail fetching Stops processing of emails from unknown requester caused the whole mail_fetching service to stop. (workaround available) - 10500
This is applicable from the builds - 10500 - 10503 Mail fetching stops processing of emails from unknown requester caused the whole mail_fetching service to stop. Steps to recreate: #Set Add Unknown User As - Unapproved Users #Set Provide login ...