Contact name is shown as System instead of actual name
In certain cases , users will see this error in the request details page.
As per design of SCP 11.0, Support Rep of one Portal cannot be a Contact in another portal.
If a support rep in portal A , sends email to Portal B , (where he is associated or created) , then the ticket will be created under System Name.
We have plans to achieve this use case through feature ID - 2252 (in our product roadmap). Once it is released we will mention the same in our Product read me.
New to ADSelfService Plus?
Related Articles
AD auto import shows technicians name instead of System
Cause of the issue : The schedule report and ad sync is using the same thread pool , so if a report has used the thread and then AD sync runs on the same thread incorrect user is updated in logs. Workaround : Execute the following update query in the ...Query to find Contact roles
All requests from their account and sub account SELECT aaauser.FIRST_NAME "Contact Name",org.NAME "Account Name",ucinfo.EMAILID "Contact Email",ucinfo.LANDLINE "Contact Phone",ucinfo.MOBILE "Contact Mobile",ucinfo.FAX "Contact Fax" FROM AaaUser ...Request Problem association.
This Report is used to find the request, problem association. To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000633501275 SELECT wo.WORKORDERID ...How to restrict automatic association of technicians to an account / sites ?
This article is applicable from 10600 builds. Scenario - At times the technicians will see extra Accounts / Sites in their login. Below is the reason and its solution : -> While creating an account, a common site will be automatically created by ...Automatic association of accounts to templates using call back functions
Compatible for 14303 build This KB is used when the user wants to associate the accounts to template automatically using callback functions. Below are the configuration steps to be followed in order associate an account to template. STEPS: 1. Create ...