All requests from their account and sub account SELECT aaauser.FIRST_NAME "Contact Name",org.NAME "Account Name",ucinfo.EMAILID "Contact Email",ucinfo.LANDLINE "Contact Phone",ucinfo.MOBILE "Contact Mobile",ucinfo.FAX "Contact Fax" FROM AaaUser aaauser LEFT JOIN AaaUserContactInfo user_contact ON aaauser.USER_ID=user_contact.USER_ID LEFT JOIN AaaContactInfo ucinfo ON user_contact.CONTACTINFO_ID=ucinfo.CONTACTINFO_ID LEFT JOIN SDUser sduser ON aaauser.USER_ID=sduser.USERID LEFT JOIN Customer_Requester custreq ON sduser.USERID=custreq.REQUESTER_ID LEFT JOIN Customer cust ON custreq.CUSTOMER_ID=cust.CUSTOMER_ID LEFT JOIN AaaOrganization org ON cust.CUSTOMER_ID=org.ORG_ID LEFT JOIN DepartmentUser dep_user ON sduser.USERID=dep_user.USERID LEFT JOIN requester req on dep_user.departmentuserid=req.departmentuserid WHERE ((dep_user.DEPARTMENTID = 1) AND ( dep_user.USERTYPE = 'Contact')) AND (sduser.STATUS='ACTIVE') AND req.userstatus='ADMIN' All requests from their account (Primary Contact) SELECT aaauser.FIRST_NAME "Contact Name",org.NAME "Account Name",ucinfo.EMAILID "Contact Email",ucinfo.LANDLINE "Contact Phone",ucinfo.MOBILE "Contact Mobile",ucinfo.FAX "Contact Fax" FROM AaaUser aaauser LEFT JOIN AaaUserContactInfo user_contact ON aaauser.USER_ID=user_contact.USER_ID LEFT JOIN AaaContactInfo ucinfo ON user_contact.CONTACTINFO_ID=ucinfo.CONTACTINFO_ID LEFT JOIN SDUser sduser ON aaauser.USER_ID=sduser.USERID LEFT JOIN Customer_Requester custreq ON sduser.USERID=custreq.REQUESTER_ID LEFT JOIN Customer cust ON custreq.CUSTOMER_ID=cust.CUSTOMER_ID LEFT JOIN AaaOrganization org ON cust.CUSTOMER_ID=org.ORG_ID LEFT JOIN DepartmentUser dep_user ON sduser.USERID=dep_user.USERID LEFT JOIN requester req on dep_user.departmentuserid=req.departmentuserid WHERE ((dep_user.DEPARTMENTID = 1) AND ( dep_user.USERTYPE = 'Contact')) AND (sduser.STATUS='ACTIVE') AND req.userstatus='Manager' SELECT aaauser.FIRST_NAME "Contact Name",org.NAME "Account Name",ucinfo.EMAILID "Contact Email",ucinfo.LANDLINE "Contact Phone",ucinfo.MOBILE "Contact Mobile",ucinfo.FAX "Contact Fax" FROM AaaUser aaauser LEFT JOIN AaaUserContactInfo user_contact ON aaauser.USER_ID=user_contact.USER_ID LEFT JOIN AaaContactInfo ucinfo ON user_contact.CONTACTINFO_ID=ucinfo.CONTACTINFO_ID LEFT JOIN SDUser sduser ON aaauser.USER_ID=sduser.USERID LEFT JOIN Customer_Requester custreq ON sduser.USERID=custreq.REQUESTER_ID LEFT JOIN Customer cust ON custreq.CUSTOMER_ID=cust.CUSTOMER_ID LEFT JOIN AaaOrganization org ON cust.CUSTOMER_ID=org.ORG_ID LEFT JOIN DepartmentUser dep_user ON sduser.USERID=dep_user.USERID LEFT JOIN requester req on dep_user.departmentuserid=req.departmentuserid WHERE ((dep_user.DEPARTMENTID = 1) AND ( dep_user.USERTYPE = 'Contact')) AND (sduser.STATUS='ACTIVE') AND req.userstatus='User'
Kindly follow the steps below to create the FAFR, 1. Access admin Module 2. Select the request template option and click the edit option the required request template the script needs to be applied on 3. Select the Fields and Forms Rule tab and paste ...
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
This is compatible with 8121 At times , the contact search is not working and that leads to mail fetching issues also. This fix might work in certain instances. Please check it. However the permanent solution is available from 11.0 version. It is ...