Technician Roles

Technician Roles

This report is used to get the roles of the technicians.

For version 10.5 and below


SELECT au.FIRST_NAME "Technician",
       (ar.NAME) "Role" FROM HelpdeskCrew hdc
LEFT JOIN SDUser sd ON hdc.TECHNICIANID=sd.USERID
LEFT JOIN AaaLogin al ON sd.USERID=al.USER_ID
LEFT JOIN AaaUser au ON al.USER_ID=au.USER_ID
LEFT JOIN AaaAccount aa ON al.LOGIN_ID=aa.LOGIN_ID
LEFT JOIN AaaAuthorizedRole aar ON aa.ACCOUNT_ID=aar.ACCOUNT_ID
LEFT JOIN AaaRole ar ON aar.ROLE_ID=ar.ROLE_ID
LEFT JOIN AaaRoleToCategory ON ar.ROLE_ID=AaaRoleToCategory.ROLE_ID
WHERE (ar.NAME NOT LIKE 'SDApprovePO')
  AND (AaaRoleToCategory.ROLE_ID IS NULL)
ORDER BY 1

For version 11.0 and above



SELECT au.FIRST_NAME "Technician",(ar.NAME) "Role",al.name "Login Name",ac.emailid "Email ID",
case when max(ts.status)='1' then 'True' else 'false' end "Current online Status" FROM Portaltechnicians hdc
LEFT JOIN SDUser sd ON hdc.userid=sd.USERID
LEFT JOIN AaaLogin al ON sd.USERID=al.USER_ID
LEFT JOIN AaaUser au ON al.USER_ID=au.USER_ID
LEFT JOIN AaaAccount aa ON al.LOGIN_ID=aa.LOGIN_ID
left join aaausercontactinfo auc on au.user_id=auc.user_id 
left join aaacontactinfo ac on auc.contactinfo_id=ac.contactinfo_id 
LEFT JOIN SDAuthorizedRole aar ON aa.ACCOUNT_ID=aar.ACCOUNT_ID
LEFT JOIN AaaRole ar ON aar.ROLE_ID=ar.ROLE_ID
LEFT JOIN AaaRoleToCategory ON ar.ROLE_ID=AaaRoleToCategory.ROLE_ID
left join portalusers pu on sd.userid=pu.userid 
left join technicianstatus ts on au.user_id=ts.technicianid 
WHERE (ar.NAME NOT LIKE 'SDApprovePO') AND (AaaRoleToCategory.ROLE_ID IS NULL) and sd.status='ACTIVE' 
and pu.status='ACTIVE' 
and hdc.id is not nullgroup by au.FIRST_NAME,ar.NAME,al.name,ac.emailid ORDER BY  au.FIRST_NAME

For version 11.1 and above


Select   au.FIRST_NAME  "Technicianname" , ar.NAME "Role" from PortalTechnicians pu
left join AaaUser au on pu.userid=au.USER_ID
left join AaaLogin al on au.USER_ID=al.USER_ID
left join AaaAccount aa on al.LOGIN_ID=aa.LOGIN_ID
left join sdAuthorizedRole aar on aa.ACCOUNT_ID=aar.ACCOUNT_ID
left join AaaRole ar on aar.ROLE_ID=ar.ROLE_ID LEFT JOIN AaaRoleToCategory ON ar.ROLE_ID=AaaRoleToCategory.ROLE_ID where (AaaRoleToCategory.ROLE_ID IS NULL) order by 1
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