Related Articles
Query to show Asset state history ( MSSQL)
Tested in MSSQL build (14306) SELECT res.resourcename 'Asset Name', res.assettag 'Asset Tag',res.serialno 'Asset Serial No.', rs2.statedesc 'Previous State',rs1.statedesc 'Current State',DATEADD(s,DATEDIFF(s,GETUTCDATE() ,getdate()) + ...
Query to find out who created Accounts (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) Execute the below queries under Reports->New Query Report. select org_id, org_name from accountdefinition ad where ad.org_name in('Requester Name', 'Palanivel Palras','Muhammad Nadeem Khan') Note down ...
Unable to modify asset state or unable to edit assets
Issue: While trying to change asset state from list view, we get "Sorry an error has occurred". If we try to Edit that asset, we get a blank page. Error traces from logs: |[com.adventnet.servicedesk.asset.action.AssetDefAction]|[SEVERE]|[102]: ...
Query to get the user details (both technicians and requesters) account-wise with User ID (MSSQL & PGSQL)
Tested in builds PGSQL (14300) or MSSQL (14306) Tested in builds : 14000, 14201, 14301 1) Query to get the First Name, Last Name, Display Name, Login User ID, Login Name, Email and Phone Number of all users in the application, account-wise, with the ...
Query to find out the users who are updated through LDAP import (MSSQL & PGSQL)
This should be handy during Audit. Execute the queries under Reports->New Query Report select ch.ciid "CI ID", ci.ciname "CI Name", chd.attribute "Attribute", chd.newvalue "New Value", chd.oldvalue "Old Value", ch.editmode "Edit Mode", ...