FAQs
How to view Archived Audit Reports and manage archive settings in ADManager Plus
ADManager Plus allows you to archive the actions performed by all help desk technicians during any period of time. The archived reports can be stored at any location defined by you, for any amount of time, as per your requirement. They can also be ...How to take thread and heap dump and send it to the ADManager Plus support team
This article will explain how you can create thread and heap dumps and send them to the ADManager Plus support team. Creating thread and heap dumps Navigate to Support > Upload logs > More Click Create thread dump and Create heap dump. Create at ...How to add custom LDAP attributes
Steps to add a custom LDAP attribute in ADManager Plus: Go to the Admin tab. In the left pane navigate to Custom Settings > LDAP attributes. In the Customize LDAP attributes page, click on the Add Attribute option. In the Custom Attribute window that ...How to update ADManager Plus' built-in PostgreSQL database
Steps to update your ADManager Plus instance's PostgreSQL database Stop ADManager Plus by navigating to Start > All Programs > ADManager Plus > Stop ADManager Plus. Note: If you have installed ADManager Plus as a Microsoft Windows service, stop the ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...