Alert/Report Settings
How to display an attention alert for non-configured privileged domain users in ADAudit Plus
Objective To enable the alert banner in ADAudit Plus that notifies administrators when a configured domain does not have a domain admin or privileged domain account specified. This ensures you are reminded to configure the credentials required for ...How to enable granular timeline details specifically for the User Work Hour report when exporting
Objective To enable the option in ADAudit Plus that includes detailed timeline information in exported User Work Hour reports, showing the precise start and end times of active and idle hours instead of only total hours. Prerequisites You must have ...How to display deleted objects under the object select pop-up within the reports in ADAudit Plus
Objective To enable the option in ADAudit Plus that displays deleted Active Directory objects within the object selection pop-up of all object-based reports, allowing you to track and report on deleted items. Prerequisites You must have ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...