Link to Contract documents within Contracts
Hi, We use the Contracts module in ME SD. However our company policy is to store our contracts in our CMS. Is there a way to link to these contracts rather than having to store them within ME? This functionality is critical for us to be able to continue using ME SD for our CMDB asset tracking. Being able to support a URL format within the "Attach file" section would be ideal and clean.
SDP On-demand CMDB limited?
Hi there, first of all: i've put up a post last week and i submitted it. No trace of that post to be found... not in "My Area", not on the forums itself. Although it clearly stated "your post is in moderation" (something along those lines) while i submitted it. It was submitted in the SDP forum in the General area. (i'm screenshotting this post on submit). The issue: I'm testing SDP On-Demand. First of all: I was flabbergasted by the fact that the on-demand version of SDP has a completely new interface,
Probe Still Says yet to Scan
Hello, I have installed the probe on my windows 8 laptop. I have registered it and set it to do a domain and a network scan. For the domain, what is the username format that should be used? Either way. The probe says that its checking in but when I schedule it to scan nothing happens. The network scan and the domain scan have the little exclamation mark that says "yet to scan"
ServiceDesk Plus Service Catalogue Category - 500 error when trying to 'Add Service'
(Asked in respect to ServiceDesk Plus 9008) Apologies if this is covered somewhere else, but I am experiencing a http 500 error trying to 'Add Service' to Business Services in the Service Catalogue. I uploaded the Business Services through the CMDB CI upload and have added the images through the Service Catalogue 'Manage' 'Service Categories' area successfully without errors, but it looks like if I upload them through the CMDB, certain database entries are not getting created that are required
Upgrade from 8212 to 9010 CMDB/Assets not showing Relationships
I did a stepped migration from 8212 to 8217 then 8217 to 9000 and then 9000 to 9010 yesterday. Since then we are unable to add or view relationships for Asset or CMDB objects. The message "No CIs found in this view." shows up in place of the actual related object. Screenshot is below.
CMDB integration
Hi, We just installed opmanager 11.100 and I want to try the new CMDB integration. We already have the SDP integration working (tickets are submitted to SDP) but on the admin product add-in page the options for "Ticket re-open settings" and "Asset sync deatils" are not saved. The buttons "sync now" and "Test connection and save" do not work when clicked upon with the mouse (EI, chroma and FF same result). I can use TAB to go to the "Test connection and save" button and the opmanager says it saves
CMDB settings.
Hi I wonder if it's possible that CMDB can be visualized by all the technical in each one of them roles.At this time, CMDB can be visualized by the admin only. Thank you. B.R.
Configuration Item Type - Additional Attributes
Hi! I´m wondering if it´s possible to make the Attributes that I create in Configuration Item Type Mandatory in the future. It would be great to forec the Configuration Managers who are woring on the CMDB info to be forced to fill in the correct info. Best regards Andreas Karlsson, Knowit Dalarna AB
Possible bug on CMDB configuration for BUSINESS service
Hello, Even though SITE appears as a default field when adding a new Business Service it does not let you choose one, it does not show.
Device Distinction ie. Device Specific data fields
Given that it seems CMDB will not be in the Professional version of SDP, I would like to request a feature be added to the professional version of the software for establishing device distinction. This is something that desperately needs to be added to this version. Currently we have the areas of: Workstation - Additional Fields Asset - Additional Fields While these areas provide us with the ability to add extra detail to the workstation assets we track, the Assets - Additional Fields loses its
CMDB work flow diagram
Hi, I have Op Manager Premium Edition 8 (WinServer2003). Now I want to implement a configuration managment database (CMDB), so I tried the demo of Service Desk Plus Enterprise Edition, but I could'nt find that I'm looking for. Because I need to watch a diagram with all of the network components (or some of them) and their relationships. Attached are some examples : Sample 1: http://sourceforge.net/project/screenshots.php?group_id=176340 Sample 2: http://eval.symantec.com/mktginfo/enterprise/fact_sheets/b-datasheet_cmdb_solution_02-2008_en.us.pdf
