Error - cannot set AssetState when calling Webservice (API Servlet)!
hi, I'm using the servlet API to adding an asset, everything works fine but the AssetState value doesn't set correctly. I want to set an asset to "In Use" state, but every time the webservice called, asset will be added in "In Store" state. what value should I send to the web service for this reason? (a string like 'In Use' or its value like 2) neither a number value (2) nor string value ('In Use') works correctly!! what should I do?? I'm using SoapUI , Simple html form (from ServiceDesk API Servlet)
problem with REST api
I’m unable to receive the xml data from my rest POST. Here is my URL: http://sdpserver/sdpapi/request/100217/?TECHNICIAN_KEY=9E467594-02CD-490F-9729-CF35E9A411D5&OPERATION_NAME=GET_REQUEST When I type my URL directly in my browser (Chrome) I get the xml result; no problem. To make sure that it is not my code that is faulty, I have saved the xml output to an xml file replaced my request from POST to GET and my URL for my xml file and I’m able to retrieve my data and display it. When I look inside
Problem updating the assetState of an asset using the servlet API
Hi, I'm having trouble assigning an assetState to the servers registered in Assets in ServiceDesk. I'm using the following URL (I also tried posting the values using form input fields): http://server:port/servlets/AssetServlet?username=hidden&password=********&AssetState=In%20Use&operation=updateasset&assetName=myserver.domain.local&assetType=Server&model=Unknown%20Server It seems that fields that are not bound to a drop-down list are getting populated fine via Servlet API, but assetState is a
Edit task via API
Hello. I have a problem with API and tasks. I want to change group and title of task via script in powershell. Original task: title: "Old task name" group: "servicedesk" description: " Line one Line two" API query: https://sdsrv/sdpapiv2/tasks/79719?TECHNICIAN_KEY=TECH_KEY&INPUT_DATA={ "task": { "title": "Task name", "group: "SRV ADM GROUP" } } After query I have (in SDP task): title: "Task name" group: "SRV ADM GROUP" description: "Line one
Trouble message: Threshold exceeded
I have created monitors templates via apiClient and that process use this method "addDeviceTemplate " in the form i fill information about trouble message , the problem i am having is that later in some monitors of the device i got this as trouble message "Threshold exceeded" and some alarms just say "Threshold exceeded: ", of course i can update the device monitor one by one, but why te value of the trouble message configured in the template has changed?. addDeviceTemplate - Example of values
How to retrieve the ID of the last reply
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I need to retrieve the conversation ID from a request. When I use the "getConversations" API method, it only gives the ID of the first reply to the request, whereas what I need to retrieve is the ID of the last reply. Is there any way to do that ? Any help is much appreciated.
Is it possible to unassign a request through API ?
Hello, I am using ManageEngine Support center plus API to manage requests through a C# project. I am trying to assign and reassign requests, so basically changing supportReps within the same group and sometimes from one group to another. To do this I am using the "updateRequest" API operation., So here's an example of what I want to do: I have a request R. It is currently assigned to group G1 and supportRep S1. I want to assign it to a group G2 and leave supportRep empty. For this reasons,
API Test Page not working
Hi @all, I found this documentation https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html but the webpage to test the API ( http://<server>:<port>/ html/APICall.html) does not working/exist. Does anybody know whether this documentation concerns to the actual SDP release??? If so is there something special to configure to get this working? Thanks in advance Christoph
Retrieving project and task information
I need to retrieve projects, their tasks and task due and completion dates. The REST API seems to cover only Requests. Is there a way to retrieve this project and task information?
Struggling with GET_REQUESTS url.
(I'm doing this via Python, but that shouldn't matter too much.) I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&INPUT_DATA={operation:{Details:{FROM:0,LIMIT:100}}} This URL totally returns 100 tickets, regardless of status or anything. I make a POST request to this URL: [base_URL]/api/json/request?scope=sdpodapi&authtoken=$token&OPERATION_NAME=GET_REQUESTS&I NPUT_DATA={operation:{Details:{FROM:0,LIMIT:100,FILTERBY:"Group
API - Get requests for current technician's support group
Hi all, I need to query the API for unassigned requests and the current technician's assigned requests filtered by their support group. All I have is their AD username. I'm thinking a service account with a technician key would do the querying, since there is no access to technician keys. I would have to do an admin query for all support groups. Then, for each support group, query for all the technicians in that group and compare their names with the results of a query for all requesters by loginname
Service Desk Plus API callback
Documentation is very light on how this works. Is it POST or GET? I have developed a POST REST web service in .Net and do not seem to get callbacks from SDP application. The callback URL is public and valid. Any thoughts oh how I can debug it? Thanks.
Set technician to request while creating request via REST API
Hello! I have problem with REST API - if i have technician autoassing ON, I cant assign technician - <technicianemail> doesn't works. I can use <technician> but I have 2 technicians with the same name. Could you guide me how can I fix it?
Private key (.ppk, .pem) retrieval via the API
Currently evaluating PMP and have nothing but good things to say about the tool. One of the questions that came out of our evaluation was "Can we use this tool to store private access keys instead of storing them on local machines or any shared storage?" To that end, the ability to retrieve and/or transmit private key files stored PMP via the API using SSH or XML-RPC would add significant value to this solution.
Error when sending a response to a request using the API call "sendReply"
Hello, I am using this ManageEngine Support center plus API to manage requests through a C# project. I am following this link below for documentation. https://www.manageengine.com/products/support-center/help/adminguide/index.html The problem I am facing is that when I try to reply to a request, using the "sendReply" API call, I get the following error message :" The API has been changed for this feature. Please update your app." How do I get the updated version of this feature ? and Is there
REST API: How do I add "problem"
In the documentation, I figured out how to add request and note.
Rest API - Add Device to Notification Profile
I'm looking to use the addDeviceToNProfile command to add devices to a profile. Below are the Parameters needed to be changed to do so. The criteria parameter say to refer to the table below for the 26 criteria but I am unable to find this table to help me figure out what needs to be put in this parameter. If you could provide this table with explanation that would be great. apiKey* - API Key to access your OpManager server. deviceName* - Name of the device to which the notification profile has
Get Phone Number with API ?
Hi @all, is it possible to get the phone number of a requester over the API? By using the custom triggers the json File do not contain the number. Also the xml by http is created without the number. Thanks in advance Christoph
The ManageEngine API needs a lot of work
I'm currently writing a C# interface using the ManageEngine API so as to automate the creation of accounts and sites based on our own internal database. I could just abandon the API and use SQL but I don't want to do that. Why, for example, can I not set a defaultSite using the API when I am adding in a new account. Using the API I have yet to find a way to create a new account and associate a site with that account. Your documentation should really visibly indicate which fields are mandatory on
Servlet or REST API - Get all requests
Is there a way to return all requests through the Servlet or REST API's? I'd like to use a 3rd party dashboard to display the number of open tickets and their status. Thanks
API
Hello, I will use API to generate a FIELD archive to fill. I need the Adress of Local. I am using the sample: http://www.manageengine.com/products/service-desk/help/adminguide/api/api-docs/admin_api_getrequest.html A programmer will generate the layout in HTML for printer. But I need the local account adress, city and state.
API Available
Does ADSSP have an API that can be called, or a way to programmatically use the tool without the native web interface?
Technician Error
When i open the Servicedesk+ app from my ipad and go to a request and want to select a technician i get the folowing error:
Servlet API Dropdown Menu Class?
Hi All, I am trying to create a dropdown menu within the servlet api form, just wondering if this is possible and if so how could I achieve this? I'd like users to be able to choose a category
Can I create a Service Catalog item using the REST API service?
In our environment we don't use Incidents, everything is submitted using the Service Catalog (don't ask me why). I am able to create an incident using the REST service call shown below, but I am unable to create an entry similar to the ones submitted through the Service Catalog. Can someone tell me if this is possible, and if so, how? http://sdp01:8081/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=Y7853419-FD1C-4A72-B280-7DE3B53CB7E1&INPUT_DATA=<operation><details><requester>Greg Benson</requester><subject>Test
Is it not possible to add/update assets via the REST API?
I want to start using SDP's REST API. I noticed it doesn't seem possible to add/update workstations/assets via the REST API, but it is possible to do so with the Servlet API. I just wanted to confirm this. Also, when updating an asset/workstation via the Servlet API, what value does the parameter 'associatetouser' expect? Is this the full name of the user? The user's log-in name? The user's username? http://www.manageengine.com/products/service-desk/help/adminguide/api/asset-attributes.html#add_updateworkstation
JSON in Service Desk Plus API
Hi, I am wondering if it is on your roadmap to implement JSON request/response in your API. I have started looking into optimizing the Outlook add-in for Support Center Plus to use JSON to increase performance and i would like to do this as well for the SDP add-in as well. Best regards, Valdi Hafdal URL : http://www.valinc.net [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
Task in API
Hi, I am just curious about the development of your API Are Task related features going to be implemented any time in the near future? Best regards, Valdi Hafdal URL : http://www.valinc.net Facebook : http://www.facebook.com/valincnet [Add-in for Support Center Plus] http://www.valinc.net/scp [Add-in for Service Desk Plus] http://www.valinc.net/sdp
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
API to post new conversation
Dear All: any ideas how I can post the conversation for a request through API? Thank you. ChuSoon
Get all requests from a user
I'd like to know if there's a way to retrieve all requests from a specific user using Rest or Servlet API. I'm designing a custom form and I'd like my users to have a list of their opened requests. Any ideas? I couldn't find anything about all requests on documentation.
Version Number via API Call
Hello, I have a need to programmatically determine the build number of ServiceDesk that is running. Is there a method for doing so via either REST API or Servlet API? I didn't see anything obvious in the documentation and haven't seen anything from searching yet. Thanks, Brett
Number field REST API
I am currently trying to edit a "Incident request" item in ServiceDesk app through REST API. I have success with text and choice fields but get a failure (similar to invalid input xml or no input found) for the number field with following xml <parameter><name>Overall % Complete</name><value>2</value></parameter> I got the name for the field from the outward json string using REST API again. {"WORKORDERID":"300204"....,"Overall % Complete":"0","Cost ($)":"0.0","Scheduled Start Time":"","Scheduled
EventLog Analyzer API
Hello, is there any Application Programming Interface (such as REST) provided by the ELA solution? If so, is there any documentation about them? Thanks in advance. -- Francesco
service desk servlet api add work log
Helo. I try use servlet api, to add worklog my link is: http://servername/servlets/RequestServlet?operation=AddWorkLog&username=username&password=password&workOrderID=9118&workHours=1&workMinutes=10&executedTime=21 Jul 2014, 21:15:26 But is not success. Error: WorkLog cannot be added due to Time taken to Resolve or Start Time is mandatory field. I looked in the documentation but found nothing. Where is the mistake?
ServiceDesk OnDemand Request API only accepts up to 75 characters in description
I am calling the ADD_REQUEST api endpoint with INPUT_DATA as follows, replacing subject and description with actual data: {operation:{Details:{REQUESTER:Technical, SUBJECT: subject, PRIORITY:Medium, DESCRIPTION: description }}} If I send this with subject and description being 75 characters or less the request saves. If I send this with a subject or description being more than 75 characters I get "Bad Request(400)" as the response. I have checked this with strings that are just a series of the letter
API getSolution
Hi, I am looking into displaying solutions but both XML and json do not return the solution in HTML apikey=XXXXXXXX-XXXX-XXXX-AAAA-AAAAAAAAAAAA&businessUnit=General&search=SomeSetup I have tried to add htmlDescription=True and htmlDescription=Yes to the parameter set just in case this was not in the documentation :) Is it possible the get the Solution description using the API and if so how ? if not then is this something that you intend to add in the near future ? Best regards, Valdi Hafdal URL
API : create custom report; Automatic linking of Request to Problem
Hello. We are using SDP 8.2. 1). Tell me please, is there a way to use API to create custom reports? 2). There is a way to automate linking process of Request to Problem? For example, we have project to implement. For monitoring goals we created around 30 Problems. We are sorting and linking Requests in SD to this Problems. And the matter is that it's hard to link Request to a Problem manually, because - first, we need to find this problems among variety of others; - second, registered problems take
Where to put REST API key
Hello, I've read documentation http://www.manageengine.com/products/service-desk/help/adminguide/index.html to use REST API, but I don't understand where I need to put API key. Is there any real example where I can see how to use the key that I've generated. Thank you
Unsupported characters in API request
I am getting some busted characters in requests generated by API. Coming from the string: Because+this+email+doesn%92t+have+anything+important+in+it+%2E%0D%0A%0D%0A%A0%0D%0A%0D%0AIt+is+a+sad+email%2E%0D%0A
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